Loan Servicing Associate - Credit & Recovery

Grow with us.

If you are interested in growing your career within the financial industry, don't miss this opportunity. When you work at Hickory Point Bank & Trust, you're surrounded by people who are innovative, creative, and empowered to do what's right for customers, and we're seeking the right professional to join us.

Basic Function

The Loan Servicing Associate – Credit & Recovery (the “Loan Servicing Associate”) will process a variety of loan servicing and operations transactions in a friendly, efficient, and accurate manner with a focus on collection and asset recovery for all types of consumer loans including residential mortgages. The Loan Servicing Associate will also provide administrative support to the Senior Vice President, Consumer Lending.

The Loan Servicing Associate prepares reports to management, regulatory agencies, investors, third party vendors, and others on collection progress and performance.

The Loan Servicing Associate assists in contacting individuals with outstanding debts and working with them to arrange repayment plans with a focus on minimizing financial losses and maintaining healthy customer relationships.

The Loan Servicing Associate will research information about debtors, such as updated contact information, and investigate discrepancies or disputes related to the debt.

The Loan Servicing Associate must understand and comply with relevant debt collection laws and regulations, such as the Fair Debt Collection Practices Act, and perform all duties in accordance with all Hickory Point Bank and Trust policies and guidelines.

Essential Job Duties

• Monitor, track, and report delinquent accounts to management, regulatory agencies, investors, third party vendors, and others
• Complete monthly credit history reporting, including E-Oscar
• Coordinate preparation of documentation for legal proceedings such as foreclosure
• Assist with the liquidation of collateral assets
• Assist with property preservation
• Process charge offs
• Process invoices
• Process Biller Advantage payments
• Assist with preparing loan modification documents
• Monitor and process Fannie Mae reimbursements
• Prepare various non-collection related departmental reports
• Performs a variety of system file maintenance
• Process non-originated loan files
• Provide back-up for other operational positions as directed by management
• Perform additional duties/activities assigned by management
  
  

Knowledge, Skills, And Abilities

• Self-directed problem solver
• Strong oral and written communication skills, ensuring excellent service to customers, even when dealing with sensitive situations
• Strong documentation and organizational skills
• Ability to work effectively with legal counsel
• Cautiousness – Inclination to make decisions carefully and think through relevant facts and alternatives. Ability to follow procedures.
• Idea Orientation – Preference for thinking creatively and generating new ways to solve problems.
• Thoroughness – Tendency to pay attention to detail. Conscientious when handling detail intensive projects.
• Urgency – Motivation to take quick action to obtain immediate results.
  
  

Training And Experience

• College degree preferred, high school diploma, or GED equivalent, required
• Intermediate or expert level experience with Microsoft Office Suite, required
• Collection experience, preferred
• Loan operations experience, preferred
• Customer service experience, preferred
  
  

Position Requirements

• Confidentiality, high degree of integrity
• Accuracy and attention to detail
• Ability to handle multiple tasks
• Portray a professional image of self and the Bank
• Willingness to accept projects as assigned
• Standing, filing, bending, kneeling, keyboarding, telephone usage, climbing stairs & ladder, sitting for extended periods of time
  
  

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not an exhaustive list of functions, duties, knowledge, skills, abilities, training, experience, or requirements associated with the position.

Equal Opportunities Statement

Hickory Point Bank & Trust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary Disclaimer

The salary range provided represents the anticipated starting pay for this position. Individual compensation is based on various factors, including but not limited to, role requirements and responsibilities, related experience, education, qualifications, and internal equity.

Benefit Package

This position is eligible for a robust benefit package. Available benefits include Health Insurance, Dental Insurance, Vision Insurance, Group Term Life Insurance, Short Term Disability, Long Term Disability, Flexible Spending Account, Health Reimbursement Account, Paid Holidays, Paid Time Off, Volunteer Time, Bereavement Time, Employee Assistance Program, 401(k) Retirement Plan.