Loan and Member Services Representative I - Hempstead

FourLeaf Federal Credit Union has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business and they were all created with a unique cultural foundation.

Expected salary range for this position is $21.26 to $24.98 per hour.

Job Summary:

The LMS I contributes to the success of the branch by delivering exceptional member experiences, fostering long-lasting relationships, and using financial knowledge to offer thoughtful solutions to address member needs. Responsible for meeting with members in person or over the phone to uncover financial needs, tailor products and services, share product knowledge, resolve member issues, and process all financial transactions with accuracy and efficiency. Partner with Specialists (FA’s, MLO’s and Business Banking RM’s) to connect members with experts for specialized financial needs. Spanish Speaking Preferred.

Responsibilities Include:

Operations:

• Effectively process transactions by utilizing FourLeaf systems in accordance with established policies and procedures. This encompasses account openings and maintenance of consumer, business, and fiduciary accounts such as Estate, Trust, Guardianships, and IRA’s, Notary if applicable among others.
• Assess and identify the best possible lending product for members. Responsible for understanding product features and benefits and submitting applications, completing disbursements, maintenance, and closings for all loan products including Home Equity products
• Perform all financial transactions including teller transactions including processing Speed Deposit and Night Drop transactions, if applicable.
• Make sound decisions that adhere to all policies, procedures, and regulatory banking requirements. i.e. making determinations for check holds while adhering to funds availability policy
• Identify red flags based on risk guidelines and refer escalations to supervisors when necessary.
  
  

Member Experience:

• Be a trusted advisor utilizing a consultative sales approach to assist with growing the branch market.
• Make sound recommendations for products and services that benefit the members. This includes referring members to business partners to further expand member relationships.
• Provide exceptional member experiences by cultivating relationships, identifying member needs, analyzing/researching account/loan data and resolving issues.
• Maintain high member satisfaction that aligns to FourLeaf’s expectations including professionalism, accuracy, and timely follow up with members.
• Ability to communicate with members to share knowledge and information such as marketing promotions and services provided by business partners.
• Educate and assist members with technology and self-service options to enhance the omnichannel experience that meets their banking needs.
• Contribute to lobby management by welcoming members, checking in members waiting for platform services, and at times assisting to ensure that the teller and drive-up traffic is managed with limited wait times.
  
  

Compliance:

• Support the branch by participating in opening/closing procedures, daily reports, audit tasks and dual control.
• Maintain controls, reconciliations and reports as needed or required. This includes, but is not limited to verifying currency, balancing individual cash box/cash recyclers (TCR), daily reports, CTR’s, SAR’s.
• Stay abreast and adhere to policies, procedures, and banking regulations.
• Identify emerging risks and fraud trends to minimize exposure to members and FourLeaf.
• Comply with all aspects of Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control.
  
  

Strategy:

• Participate in the overall success of the individual, branch, region, Retail Banking, and organizational goals by meeting or exceeding assigned performance goals and metrics.
• Continually enhance sales conversations to obtain member relationships to drive deposits and loans.
  
  

FourLeaf Federal Credit Union provides a range of benefits with various enrollment periods, including medical, dental, and vision coverage, a 401K plan with employer match, reimbursement programs, wellness programs, and an annual performance-based bonus

Qualifications

Skills

Preferred

Time Management: Some Knowledge

Communication Verbal: Some Knowledge

Organized: Some Knowledge

Behaviours

Preferred

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivation

Preferred

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better

Experience

Required

1 years: 1+ years of customer service or sales experience

Licenses & Certifications

Required

NMLS

Notary