Load Coord, Domestic LinkEx

Ready To Go Further?

Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Position Summary

Guides and educates business partners by facilitating, training, and resolving issues throughout the onboarding process to ensure customer satisfaction and retention.

Major Tasks And Responsibilities

• Collaborates with business partners to ensure a cohesive onboarding experience.
• Implements strategies and processes that deliver customer satisfaction and retention.
• Addresses any technical and operational issues encountered during the onboarding process.
• Owns and manages customer relationships from start to finish.
• Creates and delivers educational materials, tutorials, and documentation to support the onboarding process.
• Monitors and tracks accounts for churn and takes appropriate actions to recover from losses.
• Conducts periodic reviews with business partners to further enhance the customer experience.
• Tracks and reports on key onboarding metrics, such as time to activation and customer satisfaction.
  
  

Preferred Qualifications

• Bachelor’s degree in business or a related field.
• 2+ years of customer service experience.
• Proficiency in Microsoft Office, Enterprise Resource Planning tools, Customer Relationship Management tools, and PowerBI.
  
  

Benefits

At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

Make Your Move

At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.