Live Chat Specialists
Eau Claire Cooperative Health Center
Date: 4 weeks ago
City: Remote, Remote
Salary:
$36,500
-
$61,450
per year
Contract type: Full time
Remote
We are seeking a dynamic and customer-focused Live Chat Specialist to join our Customer Support team. The ideal candidate will be responsible for providing real-time support to our customers through live chat, ensuring a positive and seamless experience. If you have excellent communication skills, a knack for problem-solving, and a passion for helping others, we want to hear from you!
Responsibilities
Responsibilities
- Engage with customers via live chat to provide assistance and resolve issues
- Respond to customer inquiries in a timely and professional manner
- Identify and escalate priority issues to the appropriate team members
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to improve overall customer satisfaction
- High school diploma or equivalent
- Prior experience in customer service or a related field
- Excellent written and verbal communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills and attention to detail
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