Licensing Specialist - Natural Medicine Division.

Department Information

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video !

Helpful Tips For Applying

Applying for a Job with the State of Colorado .

What Happens After You Apply.

Description Of Job

Natural Medicine Division

The Natural Medicine Division (NMD) is a dynamic and innovative regulatory agency tasked with implementing the regulated Natural Medicine program in Colorado. The Division implements legislation, develops and recommends rules, conducts regulatory investigations, issues business licenses, engages in outreach and education initiatives, and enforces compliance mandates using a range of intervention strategies necessary to maintain a progressive and robust regulatory framework. The NMD promotes transparency and innovation by utilizing a collaborative approach to engaging with stakeholders, being data-driven, and proactively pursuing solutions to issues in a fast-paced professional environment.

Culture & Environment: The NMD’s culture emphasizes Emotional Intelligence and Problem Solving. Team members are solution-oriented strategic thinkers who demonstrate professionalism, collaboration, and integrity in all interactions. The NMD operates in a dynamic and complex environment that requires team members to support one another in navigating new issues, embracing challenges as opportunities, and communicating with empathy, respect, and in the interest of progress.

Vision: To be leaders in the responsible regulation of Natural Medicines.

Mission: To implement a safe and successful regulatory program for Natural Medicine.

Job Duties

This Licensing Specialist (Administrative Assistant III) position is critical to supporting and accomplishing the overall mission and vision of the Division. This position offers a variety of support services pertaining to the operation and administration of the licensing sections. This position performs application reviews, manages work load, answers stakeholder questions related to licensing, and processes deposits by completing data input and payment allocation.

As a Licensing Specialist (Administrative Assistant III), this position will be responsible for the following:

Application Processing

• Conducts background checks on applicants/licensees, and consults with applicants on problems that may prevent licensure based on suitability requirements.
• Follows up on application deficiencies via written requests to applicants and makes licensing recommendations in accordance with rules, regulations and procedures.
• Provides final recommendations of suitability for occupational license applicants, refers applicants for additional investigation if necessary and takes photos for occupational licenses.
• Provides training and guidance to new Division license staff in processing applications to comply with statute and accepted procedures.
• Processes applications such as changes of ownership applications, modifications of premises, changes of trade name and changes of location after the investigations have been completed. This position will also mail copies of newly issued or recently updated Division licenses to relevant parties.
  
  

Administrative Support

• Disseminates information and responds to licensing inquiries and requests from the public, licensees, license applicants, Division staff, and others, through interpersonal contact, telephone contact, written correspondence and email.
• Checks voicemail of the main phone line, returns calls and/or refers complaints to the appropriate section(s) or Division Leadership.
• May serve as the first point of contact to the Division for other government agencies, license applicants, licensees, and the general public.
• Performs front counter function which includes, but is not limited to: checks in occupational and business license applicants; receipts funds received for applications; and refers licensees and the public to the Division's website and advises where questions can be submitted. Monitors and organizes office supply inventory.
• Electronically fingerprint applicants for occupational, business and owner licensure as well as applicants whose suitability is established by the Division. As part of this task, ensures that criminal justice information (CJI) data is properly protected in accordance with Criminal Justice Information System (CJIS) and Division policies and directives.
  
  

Payment Processing

• Receives payment from applicants concerning applications.
• Reconciles, checks, credit cards and money order receipts from cash drawers with computerized cash processing system and prepares daily deposits of receipts in accordance with the Accounting and Financial Services (AFS) and the Division's policies, procedures and/or directives.
  
  

Residency Requirement

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description

G3A4XX ADMINISTRATIVE ASSISTANT III

Minimum Qualifications

Experience Only:

Three (3) years of relevant experience in general clerical experience in an administrative or office support role demonstrating high level decision making and multitasking.

• General clerical duties may include : the accurate and timely completion and processing of documents and information electronically; scheduling; accepting reservations or accepting registrations; reception and intake; record keeping and maintenance; meeting arrangements; document creation; word processing; revising office procedures; compiling and formatting the content for program materials such as annual reports and newsletters; screening documents and supporting information to determine eligibility , authenticity, or identity; accounting for the unit’s allotted funds by authorizing (signing) operating expenditures.
  
  

Substitution

College or university course work in Business (or a similar discipline/field of study) may substitute for the experience on a year-for-basis.

NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Preferred Qualifications

The ideal candidate will possess the following skills:

• Experience in initiating application processing.
• Experience managing a high volume of physical and digital records and confidential information.
• Strong demonstrated written and verbal communication.
• Strong attention to detail.
• Proficient with Microsoft Office and Google Suite.
• Change management oriented.
• Effective time management.
• Proven ability to accurately prioritize and meet deadlines.
• Previous experience using a multi-line phone system.
• Data entry skills.
• Cash handling.
  
  

Conditions Of Employment With The CDOR

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations .

• Must possess and maintain a valid Colorado driver's license or Colorado issued ID (at the time of application).
• Must be able to pass a background check.
• Candidate may be required to pass a Pre-Employment Drug Screen.
• Random drug tests may be required of all positions due to the nature of the industry.
  
  

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
• Recommended attachments: Resume, Cover letter (Optional if Manager is requesting them)
• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
• Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
• The eligible list established from this posting may be used to fill additional vacancies.
  
  

Email Address

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "[email protected]" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

APPEAL RIGHTS

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

Equity, Diversity, and Inclusion Compliance

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, [email protected].

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

If Not Applying Online, Submit Application To

If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to [email protected] by the closing date and time of the application period listed on this announcement.

Methods Of Appointment

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program

Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.