Learning & Development Specialist - Remote

The Learning & Development Specialist plays a critical role in supporting the execution of high-impact learning programs across Guest Worldwide. This role complements the L&D Managers and Project & Program Manager by focusing on the production, editing, and deployment of learning content, including video assets, digital modules, and training collateral. The Specialist ensures materials are polished, platform-ready, and aligned with business goals, contributing to the operational success of L&D initiatives.

Primary Responsibilities

Content Production & Editing

• Transform raw instructional materials from L&D Managers into polished, engaging learning assets.
• Edit and produce videos, presentations, and interactive modules using tools such as Camtasia, Vyond, Canva, Articulate (SCORM), and PowerPoint.
• Create and format learning collateral including facilitator guides, participant handouts, job aids, and digital resources.
• Ensure all content meets brand standards and instructional design best practices.
  
  

Learning Platform & Academy Maintenance

• Upload, test, and troubleshoot content in LMS platforms (e.g., Schoox, Workday Learning, SharePoint).
• Maintain accuracy and relevance of content across learning academies and systems.
• Monitor learner progress and support reporting needs for program effectiveness.
  
  

Program Coordination & Logistics

• Support scheduling and administration of virtual, self-guided, and instructor-led training sessions.
• Coordinate communications, session logistics, and follow-ups for L&D events and academies.
  
  

Stakeholder Collaboration

• Partner with L&D Director, L&D Managers, Project & Program Manager, HR, and business leaders to gather feedback and improve learning experiences.
• Contribute to cross-functional initiatives and continuous improvement efforts.
  
  

Evaluation & Analytics

• Assist in collecting and analyzing feedback and performance data.
• Contribute to dashboards and reports that inform program enhancements and decision-making.
  
  

Education

Minimum Required:

Bachelor's degree in HR, Education, Communications, Media Production, or related field.

Experience

Minimum Required:

• 1-4 years of experience in L&D, training coordination, instructional design, or content production.
• Passion and proven aptitude for training, coaching, mentoring, and developing others.
  
  

Skills

• Demonstrate the ability to work independently and effectively in a remote or hybrid environment, maintaining productivity, collaboration, and accountability across virtual platforms.
• Strong Technical Skills, including familiarity in e-learning platforms and tools (Vyond, Camtasia, Articulate - SCORM, Captivate) and including Microsoft 365 proficiency (Copilot, Word, Excel, Power Point, Outlook, and Teams).
• Familiarity with LMS platforms and adult learning principles.
• Excellent organizational and project management skills, including planning, prioritizing, and executing multiple initiatives autonomously while shifting priorities, as necessary.
• Ability and desire to learn new technology software platforms and job-related skills.
• Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications.
• Exhibit professional facilitation of training content and/or meeting execution.
• Build trust and credibility in your position by being honest and ethical when representing learning and development in a professional manner.
• Display empathy while maintaining the required expectations to deliver our business results.
• Demonstrate the ability to influence and communicate successfully both in person and virtually.
• Practice adaptability, flexibility, dependability, and strong work ethic.
• Ability to think creatively and be solution oriented.
  
  

Decision Making Authority

Most Important Decisions Made Fully Independently

• Prioritize and manage daily tasks related to content production, LMS updates, and training logistics.
• Edit and format learning materials (e.g., videos, guides, presentations) to ensure quality and consistency.
• Upload, test, and troubleshoot training content within LMS platforms and digital learning hubs.
  
  

Most important decisions made with review and approval of other individuals or supervisors (include the reviews/approvals required):

• Modify or revise instructional content based on feedback from L&D Managers or subject matter experts.
• Implement new learning pathways or modules that impact broader training programs or academies.
• Coordinate major training events or initiatives that require cross-functional alignment or budget considerations.