Learning and People Development Partner

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Description

POSITION SUMMARY:

The Learning & People Development Partner is a critical member of F&M Bank’s modern, best-in-practice People Operations team—supporting the bank’s mission to nurture lasting relationships by empowering every employee to learn, grow, and thrive.

Reporting to the Chief People Officer, this role partners closely with both People Operations Managers to administer and continuously improve F&M’s learning systems, onboarding experience, and compliance training programs while collaborating with business leaders and subject-matter experts to strengthen learning culture bank-wide.

This position blends tactical precision with creativity—serving as the primary administrator for the bank’s Learning Management System (LMS) while also facilitating high-impact learning experiences that bring F&M’s “One Team” culture to life.

Over time, the Learning & People Development Partner will evolve under the broader People Operations structure, aligning daily learning execution with the bank’s strategic people and culture priorities.

As F&M’s HR/People Operations function continues to grow, this role may transition under the leadership of a People Operations Manager to ensure alignment with broader team operations and development strategy.

Regular in-office presence required, with flexibility for hybrid collaboration at Chief People Officer discretion.

Objectives Of This Role

• Deliver best-in-practice learning operations that ensure compliance, consistency, and engagement across all branches and departments.
• Enhance employee onboarding and development experiences through effective LMS management, facilitation, and survey analysis.
• Support F&M’s culture of growth by connecting learning data and insights to the broader People Operations strategy.
• Partner cross-functionally with HR colleagues, leaders, and vendors to execute training initiatives aligned with business goals.
  
  

Responsibilities

Learning Systems (LMS) & Compliance Training

• Serve as the primary administrator of F&M Bank’s Learning Management System (LMS), ensuring accurate configuration, course setup, assignments, and completion tracking.
• Develop and manage quarterly compliance training schedules, reminders, and reporting in collaboration with the Chief People Officer and People Operations Managers.
• Lead and assign annual bank-wide acknowledgements through the LMS, tracking completion and producing compliance summaries.
• Monitor data accuracy, troubleshoot issues, and maintain training records in compliance with bank and regulatory standards.
• Provide LMS system support to employees and leaders, delivering clear communication and technical guidance as needed.
  
  

New Employee Orientation Experience & Onboarding

• Facilitate New Hire Orientation sessions every other Monday (9 a.m.–12 p.m.), ensuring an engaging and informative introduction to F&M’s culture, values, and policies.
• Coordinate onboarding logistics with the HR & People Operations Coordinator and other departments to ensure a seamless employee experience.
• Assign and track new-hire onboarding surveys (1-week, 1-month, and 1-quarter) via Paylocity; analyze feedback and share insights with the CPO and People Operations Managers.
• Continuously improve onboarding materials and delivery methods based on feedback and business needs.
• Partner with the HR & People Operations Coordinator to ensure timely scheduling, communication, and follow-up for all new hire orientation sessions and onboarding activities.
  
  

Learning Design & Development Support

• Support the Education Development Specialist in creating digital courses and custom acknowledgements using Articulate; serve as backup when needed.
• Assist with the design, testing, and implementation of new courses and learning paths in the LMS.
• Maintain awareness of adult-learning principles and instructional design best practices to support continuous improvement.
• Ensure accessibility and quality standards are met for all training materials.
  
  

Talent & Leadership Development Support

• May assist and be exposed to the following programs and initiatives under the direction of the CPO or People Operations Managers:
• Predictive Index Readbacks – support scheduling, preparation, and delivery for team sessions.
• Mentor Program – assist with logistics, communications, and progress tracking for the annual mentor-mentee cohort.
• 9-Box Talent Calibration – learn to launch and support calibration conversations and maintain documentation.
• Crestcom Leadership Program(s) – support participant enrollment, vendor communication, and data tracking.
• Provide behind-the-scenes coordination and administrative support for leadership and professional-development programs.
  
  

Cross-Functional Projects & Continuous Improvement

• Serve on cross-functional project teams to evaluate and fulfill department training requests.
• Collaborate with leaders and subject-matter experts (SME’s) across departments to assess skill or knowledge gaps, co-create training solutions, and deliver or facilitate learning experiences—both in person and virtually.
• Track and compile the bank-wide training budget, maintaining accurate records of external training and conference participation.
• Recommend process improvements and efficiencies to enhance the overall employee learning experience.
• May facilitate or co-facilitate internal training sessions—both in person and via WebEx—for employees and leaders.
• Collaborate with the Chief People Officer and People Operations Managers to reinforce positive workplace culture through learning initiatives related to communication, performance feedback, and respectful workplace practices; may provide administrative or facilitation support for employee relations learning programs as assigned.
  
  

Requirements

QUALIFICATIONS:

• Bachelor’s degree in Learning & Development, Human Resources, Business, Education, or related field preferred; equivalent work experience considered.
• Minimum of 2–3 years’ experience in learning management system administration, learning design/facilitation, HR training coordination, or related field.
• Demonstrated experience administering a Learning Management System (LMS), ABA LMS preferred.
• Experience with Articulate Storyline, Paylocity, or similar training/HRIS systems preferred.
• Experience or interest facilitating live training sessions or digital/on-demand (in-person or virtual WebEx), workshops, or team development events preferred.
• Banking or financial-services experience a plus (not required).
  
  

ADDITIONAL REQUIREMENTS: KNOWLEDGE AND SKILLS

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual collaboration platforms (Webex preferred; Zoom, Teams, etc.).
• Strong organizational, analytical, and time-management skills with the ability to handle multiple priorities.
• Excellent written and verbal communication skills; comfortable facilitating to employees and leaders across all levels.
• Proven ability to maintain confidentiality and professionalism.
• Service Orientation: Builds trust through caring, consistent, and responsive support.
• Customer Focus: Anticipates and responds promptly to employee and leadership needs while maintaining accuracy and confidentiality.
• Collaborative and team-oriented with strong relationship-building skills across departments.
• Eagerness to learn new systems, processes, and technologies to improve efficiency.
• Ability to adapt to changing business priorities and deadlines.
  
  

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver’s license; ability to travel to F&M branches/offices as needed.
• Federal NMLS a plus, not required
  
  

Compliance

• As generally applicable to F&M Bank and commensurate with these job functions, this job role includes accountabilities for following Bank policies and related procedures, as well as regulatory requirements involving federal and state laws, regulations, and related guidance.
• Compliance with Bank Secrecy Act (BSA), including accurate completion of Currency Transaction Reports (CTR) when applicable, Anti-Money Laundering Act (AML), Office of Foreign Asset Control (OFAC) and the USA PATRIOT Act. Adhere to Customer Identification, Customer Due Diligence and reporting of suspicious activities to the BSA Department.
  
  

Non-exempt/Hourly Competencies

• Job Knowledge: Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• Attendance: Employee is expected to adhere to the attendance and break policy and communicate with your supervisor about anticipated time off or modifications to break times.