Lead Service Training Specialist

This position leads the development, implementation, and delivery of training programs and documentation of trainee output. As a subject matter expert, the incumbent evaluates training effectiveness, identifies potential training gaps for classroom and/or eLearning programs, and develops learning programs accordingly.

At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services.

What You Do

• Develops, designs, and delivers programs, tools, and methods to train associates to develop skills for use in delivering quality customer interaction.
• Leads the department's new hire training program by delivering classroom training.
• Analyzes training program gaps and recommends improvements to enhance efficiency and quality.
• Coaches trainees on their progress and develops performance improvement goals.
• Participates in the hiring selection process and planning timeline for new hire classes.
• Develops training materials, aides, and binders.
• Monitors existing and emerging learning technology and trends.
• Leads implementation and ongoing management of departmental projects and system testing.
• Provides guidance to entry level associates and peers, and may take lead on complex situations.
  
  
  

What You Bring

• Bachelor’s Degree or equivalent experience required
• 3-5 years Related Experience (Classroom Training; Policies and Procedures Writing) required
• Adult Learning and/or Content Creation preferred
• Including Excellent Written and Verbal Communication
  
  
  

What We Offer

• Our company motto is “Fulfilling Life” and we take that job seriously, with a heavy commitment to volunteering and community support, employee well-being, and providing quality products and services that help our customers create a brighter future.
• Being a mutual-based organization, the return on our investment goes back into the company, to benefit our members/customers.
• We’re committed to professional development, opportunity, inclusion and diversity. Team building and collaboration are also priorities.
• A total rewards package with all the comprehensive health and welfare benefits you’d expect, including competitive pay and incentives, 401(k), flexible work schedules and time off to care for yourself and others.
• Additional popular benefits, including tuition reimbursement, and student loan repayment, an incentivized well-being program, adoption assistance, paid time off for volunteering, training and career development opportunities.
  
  
  

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.