IT Technical Support I - Mobile, AL
VetJobs
Date: 21 hours ago
City: Mobile, AL
Contract type: Full time
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description
REPORTS TO: IT Service Desk Manager
SUPERVISES: N/A
Authorities / Responsibilities:
Respond to phone calls, email, chat, and/or web Helpdesk tickets to provide basic troubleshooting of: Workstations, printers, cellular phones, tablets, business systems passwords, email, standard windows applications, MS Office applications, internet and network connectivity, and other business systems that support business needs.
Configure and perform installation and configuration of workstations, network printing devices, peripherals, and software as applicable.
Communicate daily ticket status to end users.
Maintains Helpdesk documentation.
Document Helpdesk ticket repairs and resolutions upon closure.
Use remote control tools to provide remote end user assistance.
Respond to Helpdesk tickets in accordance with approved work flows, IT policies and procedures.
Participate in on-call rotation for afterhours support as needed.
Assign precedence to high priority items to conform with service level agreements.
Offer courteous and responsive customer support to end users.
Perform research and problem resolution using knowledge base and best practices.
Professional and prompt communication with co-workers and supervisors, in person, verbally and in writing.
Various tasks may be assigned outside of the authorities/responsibilities listed on this job description.
Auto req ID
455887BR
Minimum Education Required
High School/GED
Job_Category
Information Technology
Additional Qualifications/Responsibilities
QUALIFICATIONS / KNOWLEDGE / EXPERIENCE:
Associates degree preferred.
Minimum 0-2 Years Helpdesk Experience And Systems Support Desired.
Basic experience working with and troubleshooting Microsoft OS, Active Directory and MS Office suites required.
Basic experience working with and troubleshooting mobile devices (Apple iOS)
Basic network knowledge and troubleshooting understanding of DNS, DHCP and TCP/IP.
Ability to troubleshoot and repair issues in a timely fashion.
Ability to prioritize work flows.
A+ or N+ certifications preferred.
Excellent organizational skills and ability to work independently or on a team.
Physical Requirements:
Must have the ability to bend, squat, stoop, crawl, and kneel.
Lift/ push/ pull 50lbs to 75 lbs. on an occasional basis
Lift/ push/ pull up to 20 lbs. on a frequent basis
Ability to utilize personal protective equipment (hard hat, safety glasses, steel-toes shoes, goggles, respirator, safety harness, safety line, flotation gear, etc.) safely per OSHA standards.
Ability to withstand cold and hot temperatures.
Must have the ability to climb in a safe manner (climbing as a minimum includes stairs and ramps).
DIRECTION EXERCISED: N/A
DISCRETION EXERCISED: Work within Austal USA Standards at the direction of the Service Desk Manager
LIAISES WITH: Austal USA End Users and Austal USA IT department
Additional Guidelines:
Candidates must meet the following employment eligibility guidelines to be considered for employment with Austal USA:
18 years of age or older at time of application
Able to provide proof of US Person Status
No felony convictions of Theft/Deception or Violent crimes within seven years from disposition date
No felony convictions of Drug crimes within three years from disposition date
Willing to submit to a drug screen
Willing to submit to a background check
City*
Mobile
State*
Alabama
Job Code
IT Information Technology
Affiliate Sponsor
Austal USA
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description
REPORTS TO: IT Service Desk Manager
SUPERVISES: N/A
Authorities / Responsibilities:
Respond to phone calls, email, chat, and/or web Helpdesk tickets to provide basic troubleshooting of: Workstations, printers, cellular phones, tablets, business systems passwords, email, standard windows applications, MS Office applications, internet and network connectivity, and other business systems that support business needs.
Configure and perform installation and configuration of workstations, network printing devices, peripherals, and software as applicable.
Communicate daily ticket status to end users.
Maintains Helpdesk documentation.
Document Helpdesk ticket repairs and resolutions upon closure.
Use remote control tools to provide remote end user assistance.
Respond to Helpdesk tickets in accordance with approved work flows, IT policies and procedures.
Participate in on-call rotation for afterhours support as needed.
Assign precedence to high priority items to conform with service level agreements.
Offer courteous and responsive customer support to end users.
Perform research and problem resolution using knowledge base and best practices.
Professional and prompt communication with co-workers and supervisors, in person, verbally and in writing.
Various tasks may be assigned outside of the authorities/responsibilities listed on this job description.
Auto req ID
455887BR
Minimum Education Required
High School/GED
Job_Category
Information Technology
Additional Qualifications/Responsibilities
QUALIFICATIONS / KNOWLEDGE / EXPERIENCE:
Associates degree preferred.
Minimum 0-2 Years Helpdesk Experience And Systems Support Desired.
Basic experience working with and troubleshooting Microsoft OS, Active Directory and MS Office suites required.
Basic experience working with and troubleshooting mobile devices (Apple iOS)
Basic network knowledge and troubleshooting understanding of DNS, DHCP and TCP/IP.
Ability to troubleshoot and repair issues in a timely fashion.
Ability to prioritize work flows.
A+ or N+ certifications preferred.
Excellent organizational skills and ability to work independently or on a team.
Physical Requirements:
Must have the ability to bend, squat, stoop, crawl, and kneel.
Lift/ push/ pull 50lbs to 75 lbs. on an occasional basis
Lift/ push/ pull up to 20 lbs. on a frequent basis
Ability to utilize personal protective equipment (hard hat, safety glasses, steel-toes shoes, goggles, respirator, safety harness, safety line, flotation gear, etc.) safely per OSHA standards.
Ability to withstand cold and hot temperatures.
Must have the ability to climb in a safe manner (climbing as a minimum includes stairs and ramps).
DIRECTION EXERCISED: N/A
DISCRETION EXERCISED: Work within Austal USA Standards at the direction of the Service Desk Manager
LIAISES WITH: Austal USA End Users and Austal USA IT department
Additional Guidelines:
Candidates must meet the following employment eligibility guidelines to be considered for employment with Austal USA:
18 years of age or older at time of application
Able to provide proof of US Person Status
No felony convictions of Theft/Deception or Violent crimes within seven years from disposition date
No felony convictions of Drug crimes within three years from disposition date
Willing to submit to a drug screen
Willing to submit to a background check
City*
Mobile
State*
Alabama
Job Code
IT Information Technology
Affiliate Sponsor
Austal USA
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