IT SUPPORT TECHNICIAN I

At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America’s Best Large Employers and America’s Best Employers for Women, Computerworld magazine’s list of 100 Best Places to Work in Information Technology, DiversityInc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time’s Top Workplace. Additionally, Moffitt is proud to have earned the prestigious Magnet designation in recognition of its nursing excellence. Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999.

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.

Summary

IT Support Technician I

Position Highlights

• The IT Support Technician I provides in-person and/or remote technology support services to team members across the organization. In addition to providing break/fix support, the IT Support Technician I also assists with managing IT inventory, supports projects, and writes documentation for common processes.
• This position provides accurate and timely support services for end-user computing devices.
• The IT Support Technician I uses a ticketing system to track and document their work.
  
  

Responsibilities

• Respond to and resolve incidents and requests for assistance with computer systems, and provide a superior customer support experience for all users.
• Install computer hardware and software, including desktops, laptops, printers, scanners, tablets, operating systems, audio-video, phones and applications. This includes installation, repair, and relocation of devices, as required.
• Maintain documentation for each incident and request, and escalate complex problems to the next level of support per documented procedures
• Follow organizational standards for devices and software as approved and directed by leadership. Report any non-standard installations of software or hardware to leadership.
• Work with networking and systems administration staff, as required, to provide proper end-user related network, servers, and applications/systems.
• Contribute to maintaining hardware and software license inventory records. Assists with site walk-through and audits, to ensure accurate equipment and compliance.
• Assist fellow IT Support Technicians to improve teamwork, knowledge, and customer service. Take appropriate direction from supervisor, manager, and senior leadership.
  
  

Credentials And Experience

• High School Diploma/GED
• Minimum of two (2) years' experience supporting the following hardware: desktops, laptops, thin clients, cellular phones, tablets, and related peripherals:
• Minimum of two (2) years' experience supporting Microsoft Windows 10 and Microsoft Office 365, including Word, PowerPoint, Excel, Outlook and OneDrive.
• Minimum of two (2) years' experience supporting networking technologies, including LAN, Wi-Fi, and VPN.
• Minimum of two (2) years' experience working with Active Directory, SCCM, ticket management software such as ServiceNow, and video communication software such as Zoom.
• Minimum of two (2) years' experience of customer service.
  
  

Preferred Experience

• One (1) year of experience in a healthcare IT position.
• One (1) year of experience supporting Apple Mac desktops, laptops, iPads, and iPhones.