IT Support Analyst I

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Job Description

The IT Support Analyst I's primary responsibility is to provide assistance to personal computer users within ArcBest and its subsidiaries.

Responsibilities

• Support mobile workforce.
• Configure, install, monitor, and maintain IT users' desktop software and hardware.
• Other duties and projects, as assigned.
• Provide occasional 24/7 on-call support for end-users.
• Create and maintain documentation.
• Assist in testing packaged software and upgrades to speed installations and to create silent, unattended installs.
• Install and support remote access including wired/wireless router configuration, VPN, RSA SecureID, and Remote Desktop Connection.
• Install and maintain anti-virus and firewall applications.
• Assist in maintaining a testing environment for OS patches and upgrades as well as the implementation of new technologies, and assist in system-wide software and OS upgrades and conversions.
• Assist in the testing and evaluating of new operating systems (OS) and programs for the corporate environment.
• Provide technical support and guidance through Tier 2.
• Responsible for documenting solutions to problems.
• Provide consultation to IT users for all aspects of end-user computing and desktop-based software.
  
  

Requirements

Education:

• Bachelor's Degree in Information Systems, preferred
  
  

Experience

• 1 year industry related experience
  
  

Computer Skills

• Comprehensive understanding of Microsoft Office Suite, required
  
  

Additional Requirements

• Comprehensive understanding of PC hardware and software, including Microsoft Windows, required
• Working knowledge if network technologies and troubleshooting device connectivity, required
• Broad understanding of smartphones and tablets, required
  
  

Competencies

• Customer Support Policies, Standards and Procedures
• Customer Support Systems
• Flexibility and Adaptability
• Interpersonal Relationships
• Knowledge of a Specific Customer Support Function
• Managing Multiple Priorities
• Problem Solving
• Technical Troubleshooting
  
  

Other Details

Work Hours

• Work hours vary based on scheduling. Market coverage is provided 8:00 a.m.- 5:00 p.m. Monday through Friday. Possibility of being on call during non-business hours.
  
  

Compensation

• This is a salary position paid biweekly.
  
  

About Us

ArcBest Technologies, ArcBest's tech and innovation team, provides custom-built solutions and leading-edge technologies that help our customers successfully navigate the complex supply chain landscape. The team is made up of highly engaged, creative tech and analytics professionals who create smart solutions that help keep the global supply chain moving."

An Equal Opportunity Employer M/F/Vet/Disability

If you have questions about this posting, please contact [email protected]