IT Support Analyst

IT Support Analyst

Location: Syracuse, NY (Firestone Dr Facility)
Pay Range: $27-$33 per hour
Schedule: Monday-Friday | 8:00am-4:30pm
 Company: River Valley Holdings

Help Support a Growing, Multi-Site IT Environment

River Valley Holdings is expanding, and we’re looking for an adaptable, service-focused IT Support Analyst to support end-users across multiple facilities in Syracuse.

If you enjoy problem solving, supporting people, and improving systems, this role gives you the opportunity to make a meaningful impact in a fast-paced, growing organization. You’ll work hands-on with a mix of desktop support, server and network administration, Microsoft environments, and end-user engagement.

This role is full-time, on-site and requires travel between our Syracuse-based locations. The IT Support Analyst reports to the Director of IT.

What You’ll Do

As the IT Support Analyst, you’ll help keep our technology running smoothly by:

Supporting End-Users

• Provide first-level support and troubleshoot devices, software, and access issues
• Configure workstations, software deployments, user accounts, and access permissions
• Train and assist users at all experience levels with patience and clarity

Managing Desktop & System Administration

• Install, configure, and update desktop applications, operating systems, and Microsoft tools
• Manage Windows updates, Exchange administration, file shares, and access controls
• Assist with documentation, ticketing systems, and ongoing improvement of support processes

Contributing to Network & Server Reliability

• Support both physical and virtual server environments including maintenance and backup processes
• Assist with Active Directory administration and Group Policy changes
• Troubleshoot wired and wireless network issues and support access point management

Strengthening Cybersecurity & Compliance

• Support and reinforce security standards, updates, and systems hardening
• Create and maintain clear technical documentation and troubleshooting workflows
• Participate in on-call support rotation as needed

Why You’ll Love Working With Us

• Hands-on variety — no day is the same
• Growing environment with room to advance
• Strong teamwork culture with leadership that supports learning and development
• Ability to make a direct impact on system reliability, adoption, and user experience

What We’re Looking For

• Experience providing IT support for end-users in a business environment
• Knowledge of Active Directory, Group Policies, Microsoft 365/Exchange, networking basics (TCP/IP, DNS, DHCP), and workstation configuration
• Strong troubleshooting skills with the ability to research, diagnose, and resolve issues independently
• Excellent communication skills and ability to explain technical concepts to nontechnical users
• Positive attitude, resourcefulness, professionalism, and customer-focused mindset
• Ability to stand, move equipment, and occasionally lift up to 50 lbs
• Valid driver’s license with ability to travel between Syracuse sites

Benefits

• Full health, dental, and life insurance
• Short- & long-term disability coverage
• Vacation and personal paid time off
• 401(k) with company match
• Employee Purchase Program
• Employee Assistance Program
• Opportunities for career growth across a multi-site organization

About Us

River Valley Holdings is a family-owned food distribution company headquartered in Syracuse, NY. Our companies — River Valley Foods, Cavallaro Foods, and Garden Spot Foods — distribute specialty dry and frozen grocery items throughout the northeastern United States.

We take pride in being a growing organization with a strong culture, supportive leadership, and a commitment to our employees.

River Valley Holdings is an Equal Opportunity Employer (EOE).