IT Manager, Ops Tech Solutions (OTS)

Description

You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move ecommerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world.

Key job responsibilities

• Hire, train, and develop a team of IT professionals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Manage and support recognition and communication programs.
• Travel up to 30%.
  
  

Basic Qualifications

• 5+ years of people management experience
• Experience working with operations and business teams to communicate problem impacts and to understand business requirements.
• Experience communicating cross-functionally and across management levels in formal and informal settings
• Ability to stand/walk for 10-12 hours per day
• Willingness to work flexible schedule as necessary
• Bachelor's Degree required
• Project management skills
• Technical expertise in one or more IT related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management
• Understanding of core internet technologies DHCP, DNS, mail transport, TCP/IP.
  
  

Preferred Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, Engineering, Business or technical discipline
• High Degree of ownership in all matters within the IT infrastructure
• Experience managing teams in a high pressure IT environment
• Experience in Procurement, Budgeting, Forecasting, and Asset Management
• Proven skills in leadership development and team building
• Excellent understanding of computers
• Superior technical aptitude
• Proven ability to manage complex tasks
• Strong analytical skills
• Demonstrated problem solving ability
• Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audience
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $65,600/year in our lowest geographic market up to $146,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon.com Services LLC

Job ID: A3116899