IT HELPDESK ANALYST

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Position Overview

We are looking for a dedicated and customer-focused IT Helpdesk Analyst to join our team. The ideal candidate will be the first point of contact for end-user support and play a critical role in ensuring efficient and effective resolution of technical issues. This role is perfect for someone with strong troubleshooting skills, attention to detail, and a passion for helping others navigate technology with ease.

Key Responsibilities

End-User Support:

• Serve as the primary contact for technical assistance via phone, email, or ticketing systems.
• Diagnose and resolve hardware, software, network, and account-related issues.
• Escalate complex issues to senior IT staff or specialized teams when necessary.
  
  

Microsoft 365 & Office Applications

• Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint.
• Assist users with email configuration, calendar management, and file sharing.
  
  

Account And Access Management

• Manage user accounts, permissions, and passwords using Active Directory and Azure AD.
• Assist in onboarding and offboarding processes, ensuring appropriate system access.
  
  

Device And Endpoint Support

• Set up and troubleshoot desktops, laptops, mobile devices, and peripherals.
• Perform basic configuration and support using Microsoft Intune and endpoint management tools.
  
  

IT Systems Monitoring And Maintenance

• Monitor helpdesk ticket queues and ensure timely follow-up and resolution.
• Track recurring issues and provide feedback for process improvements.
  
  

Documentation And Training

• Maintain up-to-date documentation of support procedures and common issues.
• Provide basic training and guidance to users on software and IT best practices.
  
  

Qualifications And Skills

• Educational background in Information Technology or a related field, or equivalent hands-on experience in a technical support environment.
• 1–3 years of experience in a helpdesk or technical support role.
• Familiarity with Microsoft 365, Windows 10/11, Active Directory, and networking concepts.
• Strong troubleshooting and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• A customer-first mindset and positive, team-oriented attitude.
  
  

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa

about our Employee Referral process!