IT Delivery & Solution Support Analyst

At Motiva, our employees' energy, passion, and dedication to excellence are what make us who we are and what allows us to generate energy that makes a house a home, gets us from point A to point B, and enables our health and wellbeing. We invest in every aspect of our employees' lives because, at Motiva, our people matter.



Headquartered in Houston, Texas, Motiva refines, distributes and markets petroleum products throughout the Americas. The company's Port Arthur Manufacturing Complex in Port Arthur, TX, is comprised of North America's largest refinery with a total throughput of 720,000 barrels per day, the largest base oil plant in the western hemisphere, and an integrated chemical plant. Under exclusive long-term brand licenses with Shell and Phillips 66 (for the 76 brand), Motiva's commercial operations supply more than 12 billion gallons of fuel to customers annually. Motiva is wholly owned by Aramco, one of the world's largest integrated energy and chemicals companies.



Position Overview:

We are seeking an experienced and skilled IT Delivery & Solution Support Analyst to join our team. The successful candidate will work closely with business stakeholders and IT teams to understand business processes, identify gaps and opportunities, and provide solutions to meet business requirements.



The IT Delivery & Solution Support Analyst will be responsible for delivering technical application and landscape support to the systems associated with Manufacturing and Engineering, within consistent standard business operating practices, executed in collaboration and conjunction with Motiva's 3rd party IT support models. This role will work closely with our Technical Excellence organization and support applications such as Hexagon's suite of Smart applications (Instrumentation, P&ID, Reference Data), SDx Projects and SDx Operations, and various niche desktop tools



The IT Delivery & Solution Support Analyst will play a critical role in identifying opportunities for process improvement, developing technology solutions that meet business requirements, and ensuring compliance with IT policies, procedures, and standards. The successful candidate will have excellent analytical, communication, and problem-solving skills, and will be action-oriented, with a high level of energy and a results-oriented mindset.



This position will be based either at our Corporate Headquarters in Downtown Houston, TX or at our Manufacturing Complex in Port Arthur, TX, depending on the location of the successful candidate.



Responsibilities:

• Manage existing business process software portfolio and deploy new solutions to support business processes:
  
  
  • Support and/or facilitate support of enterprise applications and infrastructure including server, database, cloud, interface, and ticket management.
    
  • Identify gaps and opportunities for process improvement and propose solutions to enhance efficiency and effectiveness.
    
  • Participate in project planning, development, delivery, and testing activities.
    
  • Collaborate with business stakeholders to gather and analyze business requirements and translate them into technical requirements.
    
  • Review available solutions, present options, and provide recommendations to business customers.
    
  • Work with other IT teams to design and implement technology solutions that meet business requirements.
    
  • Perform data analysis to support business decision-making and provide insights to stakeholders.
    
  • Ensure compliance with IT policies, procedures, and standards.
    
  • Stay up to date with industry trends and best practices and recommend innovative solutions to improve business operations.
    

• Foster strong collaborative environment with other IT groups and IT focused 3rd Parties:
  
  
  • Collaborate with IT architects and security to ensure that solution designs are fit-for-purpose, efficient, and secure.
    
  • Partner with Supply Chain Management to identify cost reduction/avoidance opportunities and manage software license renewals.
    
  • Provide projected demand for IT services to IT service managers for planning purposes.
    
  • Advocate IT policies, strategies, and practices, and appropriately and professionally represent Motiva and Motiva IT in all interactions with Motiva-external parties.
    

Experience and Qualifications:

Basic Qualifications:

• Bachelor's degree in computer science or equivalent relevant technical experience may be substituted for the education requirement on a year-for-year basis.
  
• A minimum of 4 years of experience in applying IT and technology solutions within mid to large-sized organizations
  
• Excellent communication, negotiation, and interpersonal skills.
  
• Proficiency with Microsoft Office Applications (Word, Excel, PowerPoint, etc.).
  
• Proven ability to manage multiple projects simultaneously and meet deadlines.
  
• Knowledge of IT policies, procedures, and standards.
  
• Ability to work collaboratively in a team environment and with external partners.
  

Preferred Qualifications:

• Understanding of Network, Server, and Storage Systems.
  
• Understanding of application user management (e.g. Active Directory administration including Group Policy management).
  
• Experience in the oil and gas industry.