IT Analyst

Overview

The IT Analyst role will provide a wide range of support and customer service on various hardware and software issues in a chemical manufacturing environment.

Support client computer user productivity and environment, focusing on resolution of computer software and hardware problems.

Responsibilities

Ability to work in a chemical manufacturing facility and maintain a safety-first mentality on every task. Strong knowledge and support of PC hardware and software while maintaining SLA’s

• General Local User Support
• Basic PC/Laptop and network troubleshooting and repair
• Peripheral support to include printers, faxes, projectors, etc.
• PC/Laptop and peripheral setup and upgrades, as directed
• Application support and installation
• Log all calls and actions taken
• General IT Shop Support
• Maintain PC inventories and pertinent data (spreadsheet with description/user/location). Keep the IT environments clean and well-managed
• Image or configure PC’s, perform PC imaging or reloading, as needed
• Evaluate existing systems
• virus and security updates are current
• check the overall health of the system
• review installed software for health, relevance, need and licensing
• Store and recycle old equipment
• Backup Monitoring and tape exchange, as directed
• Provide alternate IT support for all issues when the IT Generalist is unavailable.
• Be prepared to be on call and to work with technical support from corporate or elsewhere
• Be prepared to travel to Port Arthur or to Houston Sales Office (The Woodlands)
• Ad hoc assignments such as office relocations, reports, file, and data support.
• Support the IT security policies, processes, and procedures to comply with mandates, including Sarbanes Oxley, HSES requirements, etc.
• Develop and maintain a positive relationship with customers, peers, and management
• Other duties as assigned; this may include:
• Assisting with DCS (Control Systems) documentation and support
  

Education & Experience Minimums

• 3 – 4+ years’ experience in a helpdesk or IT support environment
  
  

Education & Experience Preferred

• Associate's degree in IT
• Microsoft Certified Professional
  
  

Qualifications

SKILLS & ABILITIES

• Requires strong knowledge of:
• PC Hardware
• Remote Access concepts
• All Windows Operating Systems
• Microsoft Office (all products)
• Ad hoc application support and research
• windows networking
• PC imaging
• Demonstrates a customer service orientation to work and in work assignments.
• Demonstrate effective oral and written communication skills
• Be able to tolerate a stressful environment as well as multitask; Able to work through multiple interruptions and still maintain focus on the task at hand
• Must be adaptive, flexible, and self-motivated
• Able to make good decisions and adjust procedures, as needed
  

Essential Skills

• Effective leadership skills and the ability to work productively in a cross functional team environment
• Strong analytical skills
• Ability to effectively solve problems and resolve conflicts
• Organizational skills and can prioritize work, develop appropriate timelines and work to deadlines
• Effective oral and written communication skills
• Skills, software knowledge and/or certifications specific to the industry/function
• Ability to physically maneuver while providing support that may require crawling, climbing, or walking long distance in plant environment
• Travel 25% - to Port Arthur, TX, and Houston Sales office (The Woodlands)
• Willingness to be on call and travel to the plant after hours as required.
  
  

Working at Afton

Who We Are – We are a diverse, global family of individuals, who share a passion for developing innovative solutions. We build our professional relationships on respect, integrity and a commitment to safety and quality. Just as these values apply to our professional relationships, they also apply to the way feel about our neighbors and communities.

Our Work – At Afton, our innovative R&D programs lead to global growth. Our lubricant and fuel additives are among the most highly developed and widely used in the petroleum industry. Afton is a recognized and trusted supplier of driveline lubricant additives, engine oil additives, fuel additives and industrial lubricant additives.

Benefits / Compensation – We offer competitive compensation and benefit packages that reflect our commitment to our employees. Our employees are our most treasured asset and we have dedicated resources that allow us to reward our employees for their commitment on an ongoing basis - ensuring our compensation packages are competitive in the industry.

An Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, sexual orientation, gender identity, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.