Internal Client Care Coordinator
Comfort Keepers
Date: 2 weeks ago
City: Allentown, PA
Contract type: Intern
Benefits:
Collaborate with our clients and Support Team to ensure top-tier customer service and relationship management. Oversee care coordination and communicate details to team members, providers, and family. Assist in weekly scheduling and address service requests and scheduling issues in the designated area.
Qualifications:
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Collaborate with our clients and Support Team to ensure top-tier customer service and relationship management. Oversee care coordination and communicate details to team members, providers, and family. Assist in weekly scheduling and address service requests and scheduling issues in the designated area.
Qualifications:
- High school diploma, 2 years of related experience/training, or equivalent.
- Strong sales abilities
- Proficiency in Microsoft Office applications
- Strong relationship-building, problem-solving, organizational, and phone skills.
- Able to work under pressure and manage multiple demands with a high attention to detail.
- Team player attitude.
- Handle client inquiries and leads, sell our services, and schedule home visits.
- Match caregiver qualifications/availability to client needs.
- Manage client relationships, problem resolution, overall quality, and client recovery activities.
- Coordinate care with Support Team, family members, and other providers
- Track and process care notes and client notebooks; initiate care coordination.
- Update care documentation.
- Follow communication protocols for excellent service.
- Support scheduling challenges; update client/caregiver information.
- Participate in management meetings and system improvements and submit weekly reports.
- Professional appearance and positive image always
- Maintain neat and orderly office and workspace
- Strong listening, speaking, and writing skills
- Ability to identify, understand, and communicate ideas clearly
- Foster positive morale with clients, peers, and caregiver staff
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