Intake Eligibility Specialist (Local- Corpus Christi) Onsite

The Intake Eligibility Specialist (IES) completes with specific written policies and procedures to determine customer's eligibility to receive financial assistance for child care by verifying records and performing mathematical calculations based on documented data such as pay stubs or financial reports. The IES is organized and prepared, communicates in a professional and courteous manner that is sensitive toward working with diverse culture; and collaborates with team members and management.

The IES performs data entry into Excel spreadsheets, Word documents, and various databases, and is responsible

for maintaining files in specific order and completeness. The IES has intermediate working experience with MS Word, Excel and

Outlook, is detailed and composes professionally written correspondence with proper spelling and grammatical correctness.

Core Duties And Responsibilities:

• Establishes rapport and credibility with customers and providers by
  
  

providing excellent customer service in a professional and respectful manner.

• Determines customer eligibility by reviewing the customer documentation
  
  

for completeness and accuracy.

• Performs mathematical calculations to determine the parent's income and
  
  

share of cost.

• Enter all data into The Workforce Information system of Texas (TWIST)
  
  

in a timely and accurate manner.

• Enters data into databases as directed including the Financial Aid
  
  

Communication System (FACS).

• Maintains accurate customer files in specific order and completeness.
• Takes immediate action to address and resolve customer and provider
  
  

complaints.

• Performs other duties as may be assigned
  
  

Qualifications

Skills

Required

Active Listening: Intermediate

Collaboration: Some Knowledge

Conflict Resolution: Intermediate

Customer Service: Intermediate

Customer Focus: Intermediate

Empathy: Intermediate

Preferred

Caring: Intermediate

Behaviours

Required

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Preferred

Dedicated: Devoted to a task or purpose with loyalty or integrity

Enthusiastic: Shows intense and eager enjoyment and interest

Motivation

Preferred

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Self-Starter: Inspired to perform without outside help

Education

Required

High School

Experience

Required

1 years: Customer Service / Combination of work experience and educations required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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