Intake Community Supports Processor

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Position Summary

The Intake Community Supports Processor manages a queue of incoming documents to create new clients, update existing clients, and send interdepartmental tasks as needed in the Customer Relationship Management (CRM) system. This role requires frequent use of Provider Portals and multiple internal databases and document retrieval systems. This role operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes.

This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered). The starting wage is $21.50/hr with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are: Monday-Friday 8:00am-5:00pm with the potential of overtime.

Position Responsibilities May Include, But Not Limited To

• Review incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed
• Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information
• Access clinical documentation via portal for use in obtaining authorization for services.
• Troubleshoot and resolve account issues as required
• Coordinate with internal business partners including but not limited to Logistics, Customer Care, Billing, and Compliance
• Assist other departments for Intake-related inquiries
  
  

Required Skills And Experience

• Associate’s degree plus 1 year of data processing experience or 2 years’ data processing experience in a fast-paced medical or insurance environment
• 2 years’ medical background and 1 year of data processing experience
• Proficient with Microsoft Office Suite, Comfortability managing multiple screens/window and operation of computer equipment i.e. keyboard, mouse, webcam, docking station.
• Strong analytical skills with high attention to detail and accuracy
• Ability to work independently, think critically and use resources to guide work
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong verbal, written, and interpersonal communication skills
• Ability to prioritize, meet deadlines, and adjust as needed in a fast-paced environment
• Ability to achieve high production and quality standards
• Ability to work effectively in both a team and individual environment
• Ability to work effectively remotely and in-office as needed
• Sincerity and passion for helping people
• Prior experience adhering to company policies and showing core values
  
  

Preferred Skills And Experience

• Associate’s or Bachelor’s degree in related field
• Medical Billing terminology
• Experience working in medical data processing, coding, physician office, or other clinical/health information setting
  
  

Physical Requirements

• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus