Inside Sales Representative

Description

Pay Rate: $22 - $26 per hour + commissions

Shift/Hours: Monday – Thursday, 8:00 AM – 5:00 PM / Friday, 7:00 AM – 4:00 PM.

Location: Bakersfield Office

Position Purpose/Summary

Under the general supervision of the Director of Sales, the Inside Sales Representative is responsible for increasing Knight’s revenue & earnings by retaining and developing assigned customers, finding and closing new opportunities, and closing inbound opportunities that come to Knight’s via phone/web leads. This position will focus on developing revenue in the Special Event and Government end markets for KSS.

Duties And Responsibilities

Customer Development & Management

• Manage, nurture, and develop assigned Tier 2 & Tier 3 customers to drive growth and retention rates in the Event and Government segments. This is achieved via renewing current and previous events and government contracts while cross-selling customers into additional products.
• Utilize CRM to track events and government contract dates and utilize Tower to complete RFP’s and all necessary quotation requirements.
• Utilize KSS event calculator and standardized pricing tools to ensure accurate pricing for events.
  
  

Prospecting

• ISR will research government websites and purchasing sources to identify new contracting opportunities.
• ISR will cold call on prospects and dormant accounts (non-customers) to find new events and government contract opportunities.
• ISR will engage new prospects and work to close the opportunities that are identified.
• Receive and close event and government leads routed from Customer Service and the KSS website for inquiries on Fence / Sanitation services.
• Follow lead routing tools to know which opportunities to close vs. forward to others.
  
  

Administrative & Other

• Complete daily call log (inbound and outbound) or utilize Tower/CRM system for call tracking.
• Send weekly report(s) as directed to Manager. Currently includes “Call Log” and “Pipeline” report.
• Conduct all business within the established policies and procedures of KSS including pricing authorizations.
• Ensure all prices quoted are within Knight’s guidelines or that approval has been given otherwise.
• Coordinate operational commitments with operations to ensure commitments are attainable.
• Other duties as assigned.
  
  

Requirements

Required Skills/Abilities:

• A strong ability to build and maintain professional relationships.
• Good written and verbal communication skills.
• Attention to detail for contract and proposal development.
• Strong math skills, understanding of pricing, scale, margins.
• Time Management.
• Decision Making and Problem Solving.
• Knowledge of all product lines offered.
• Able to handle large tasks and prioritize the importance of each project.
• Ability to multi-task and keep a positive attitude in a fast-paced environment.
  
  

Physical demands: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals to perform the essential functions.

While performing duties of job, incumbent is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; talk and hear. Employees must occasionally lift and/or move up to 25 pounds.

Work environment: Work environment is in an office setting at a desk. Inside sales representatives will spend a substantial amount of time using phones and computers.