Inside Sales Insurance Market Option Advisor - Remote Nationwide

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The primary purpose of the Inside Sales Insurance Market Option Advisor position will be to help make the healthcare system work better for everyone at the point of sale by creating a better customer experience. Market Option Advisors will discuss the caller’s options in the Individual Marketplace and make a recommendation based on the customer’s individual health needs. The MA position will primarily handle inbound activity although some outbound and follow up activity will naturally occur based on the business. During open enrollment, Market Option Advisors will be skilled to handle inbound pre-65 leads, up to and including UnitedHealth One health products, FFM Marketplace, and State-Based Marketplace Exchanges. Working within a high-performance culture, Market Option Advisors will assist the innovation of the agency as well.

This position is full-time (40 hours/week) Monday - Saturday. Employees are required to have flexibility to work any of our 8.5-hour shift schedules during our normal business hours of 8am to 10pm Monday - Thursday, 8am to 8pm Friday and 9am to 5:30pm Saturdays. These hours are subject to change depending on the seasonal nature of our business. It may be necessary, given the business need, to work occasional overtime.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. If you currently reside near North Richland Hills, TX or Indianapolis, IN, you'll enjoy the flexibility to work in office or telecommute*.

Primary Responsibilities

• Be available to accept inbound calls from customers who might qualify for an ACA plan on the Marketplace and/or private insurance
• Discuss Individual Health Plan Options with customers
• Quote health plans and make a recommendation based on the customer’s needs
• Complete applications over the phone and/or assist with electronic signature
• Respond to customer voicemails and/or emails appropriately
• Pilot new products for Direct Agency Sales
• Be a contributor in team meetings
• Share best sales practices with the team
• Review sales results with the team
• Keep abreast of portfolio product knowledge
• Review any changes in the individual health market
• Discuss any changes / updates as they arise
• Make outbound follow up calls for sales and retention efforts
• Update CRM records with pertinent call details
• Follow a proven sales and quality process to assist customers
• Adhere to compliance regulations
• Adhere to a daily schedule using IEX (Lunch, Breaks, etc.)
• Participate in scheduled 1x1 meetings, coaching and ongoing training opportunities
  

What Are The Reasons To Consider Working For UnitedHealth Group? Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. Some Of Our Offerings Include

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED (or higher)
• Health and Life license within state of residence or the ability to obtain within 30 days of hire. (This expense will be covered by the company)
• 1+ years of experience in analyzing and problem solving for customers
• Intermediate level of proficiency using computer and Windows PC applications including strong keyboard and navigation skills and learning new computer programs
• Ability to obtain and keep license appointments and certifications in markets we serve
• Ability to obtain and keep FFM Certification and State-Based Exchange Certifications each year
• Ability to become broadly certified across most US states
• Ability to become broadly appointed across multiple insurance carriers
• Ability to work regularly scheduled shifts within our hours of operation including the training period and successfully complete the training program including demonstrating proficiency of all material
  
  

Preferred Qualifications

• 1+ years sales experience with documented success
• Spanish Proficiency
  
  

Competencies And Best Practice For High Performers

Demonstrates the ability to help customers understand their plan options:

• Excellent communication skills
• Active listener
• Extensive Product Knowledge
  
  

Demonstrates the ability to perform proficiently in a dynamic sales role:

• Excellent Market and Industry Knowledge
• Ability to pivot to different duties daily
• Good Computer skills
• Ability to excel individually as well as within a team environment
• Understands and can use company approved sales process
• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
  
  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $24.04 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN