Inside Sales Development Coordinator

Sales Development Coordinator- Inside Sales

Location: Position to be based in Amherst, NY

Annual Salary starting at $48,000

We are seeing a motivated and detail-oriented Sales Development Coordinator join a dynamic and collaborative team in the Dental industry. This role is essential in supporting Ivoclar's Clinical & Technical Sales teams. The Ideal candidate will proactively provide lead generation by contacting laboratories in assigned territory, to create opportunities, maintain and grow customer base and to achieve monthly, quarterly and annual sales goals. This person will also utilize a consultative selling approach to develop relationships and uncover opportunities by offering solutions with Ivoclar's portfolio of products.

Essential Functions:

Lead Generation & Qualification

• Monitor and respond to inbound leads & qualifying opportunities.
• Conduct initial outreach (email or phone) to gather information and set up meetings for the sales team.
• Maintain lead records and activity tracking.
• Sales Operations & Process Support:
• Create, maintain, and update Work Instructions and documentation.
• Act as the back-up for order processing and ensure orders are processed accurately.
• Ensure sales processes are followed consistently and identify opportunities for improvement.
  
• Cross functional Coordination:
• Serve as a liaison between Sales, Customer Service, Technical Support, Finance, and Operations to resolve complex issues and prevent delays for the sales team.
• Proactively identify recurring issues or communication gaps and work with teams to implement long-term solutions.
  
• Reporting & Analytics:
• Generate and maintain regular reports for Technical Sales Leadership (e.g., sales metrics, pipeline activity, order status).
• Respond to ad-hoc reporting requests from Sales Leadership and support sales forecasting activities.
  
• Administrative & Clerical Support:
• Provide day-to-day clerical support to the Inside Sales team, including calendar coordination, data entry, document management, and scheduling.
• Help with the preparation of presentations, sales kits, and customer-facing documentation when needed.
  
  
  

Your Qualifications:

• 2+ years of experience in sales support, sales operations, or administrative coordination (preferably in a technical or B2B environment)
• Bachelor's degree in business, Marketing, Communications, or related field (preferred but not mandatory).
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail.
• Proficiency in Microsoft Excel, PowerPoint, and Google Workspace.
• Collaborative mindset and a service-oriented attitude.
  
  
  

Bonus Skills:

• Experience with order entry/ERP systems (e.g., SAP, NetSuite).
• Familiarity with technical products or solutions-based selling.
• Prior experience in lead qualification or sales development.
  
  
  

Let's achieve our goal together.

If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our around 3600 employees that are the key to our success. Let's achieve our goal together: Making people smile.

Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process.