Inbound Call Center Agent

About Us

Welcome to Daily Dot Art, your premier destination for creative and innovative digital graphic design solutions. We have quickly established ourselves as a leading force in the industry, delivering exceptional designs that captivate audiences and elevate brands.

Job Description

We are seeking a dedicated and enthusiastic Inbound Call Center Agent to join our team. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and support. In this fast-paced environment, your ability to effectively communicate and resolve customer inquiries will directly impact customer satisfaction and loyalty.

Location: New Orleans, LA

Job: Full time

Pay: $16.50- $25.00 per hour

Responsibilities

• Answer inbound customer calls in a professional and courteous manner.
• Assist customers by providing information and resolving issues related to products and services.
• Process customer orders, returns, and inquiries accurately and efficiently.
• Maintain detailed records of customer interactions and transactions in the database.
• Escalate complex issues to the appropriate department while ensuring customer satisfaction.
• Follow company policies and procedures to maintain high standards of customer service.
  
  

Minimum Requirements

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Proven experience in a customer service or call center role is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to work independently and as part of a team.
• Proficient in using computers and call center technology.
  
  

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career growth.
• Access to exclusive digital art resources and tools.