HR Service Center Representative

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.
  
  

Responsibilities

The Service Center Representative is responsible for delivering high quality customer service for all types of inquiries and requests. Provide support to Mayo Clinic employees, understanding the policy and benefit differences for each location and employment status. Representatives spend a majority of their time disseminating information and educating employees via phone, Case Management, Chat and electronic messaging. Expected to investigate, resolve, and document each inquiry. Must be able to effectively provide navigational instructions to customers. Makes decisions on how to answer questions by interpreting and weighing information and data from multiple systems and resources. The position is responsible to ensure accurate, consistent and timely delivery of Human Resource (HR) information to all employee types including: retired and active physicians, students, residents, managers and other allied health. Expected to answer customer calls on first contact with the ability to triage all other inquiries to the appropriate resources. Accountable to summarize and document discussion and outcome of each inquiry. Must be able to multi-task and quickly review large amounts of information (policies, databases, scripts) to provide solutions and clarifications to callers. Must be able to interpret customer's pay and benefit information. Representatives assist with the training of new staff by providing peer-to-peer training. Maintain high knowledge of HR functions and processes. Must be competent with several HR Information Systems, systems and software. Must be able to accurately update HR systems, make critical changes to electronic records and provide information to other sources. Required to participate in ongoing training. Assist with projects and HR Administration tasks, if needed. Required to provide recommendations for continuous improvement of service center functions. Required to maintain confidentiality of information.

This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

Qualifications

Requires associate degree or four years customer service. Call center or customer service experience preferred. Requires computer system experience. Requires strong data entry skills and the ability to multi-task.Must have strong analytical skills to interpret what is said in order to provide correct and accurate information. Must be able to troubleshoot HR information system to decipher user errors and system issues. Requires decision making and judgment capabilities, strong attention to detail and follow-through. Must have the ability to communicate effectively on the phone and in writing. Must be able to handle a variety of tasks simultaneously. Must be adaptable and flexible in a changing environment. Hours may vary and additional time or overtime may be required to meet workload requirements.

Exemption Status

Nonexempt

Compensation Detail

$24.88 - $33.60 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

40

Schedule Details

Monday through Friday, 7 a.m.-6 p.m. CST. This individual must live within driving distance from a Mayo Clinic campus.

Weekend Schedule

N/A

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Maggie Kramer