Hotel Manager

THE FAENA CULTURE

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

JOB OVERVIEW

The Hotel Manager is responsible for providing strategic leadership and day-to-day oversight of key operational departments, including the Rooms Division, Food & Beverage Division, Spa, and Security. This leader ensures all areas operate in alignment with the property’s service and performance standards, driving excellence in guest service, team engagement, and financial outcomes.

The role also requires direct involvement in supporting the hotel’s upscale nightlife component, which includes working late shifts to maintain exceptional operational performance, anticipate guest needs, and ensure high standards during evening peak hours.

This position plays a critical role in upholding the property’s Forbes 5-Star standards, ensuring seamless collaboration across departments, and fostering a culture rooted in excellence, creativity, and personalized guest experiences. The ideal candidate will demonstrate strong operational acumen, hands-on leadership, and the ability to inspire teams in a fast-paced, luxury hospitality environment.

DUTIES AND RESPONSIBILITIES

• Works closely with the other Executive Committee members to ensure all financial, service standards and team-member relations goals are met.
• Develops and implements strategic goals for the Rooms Division, the Food & Beverage Division and the Spa and Security departments to ensure the operations are aligned with the hotel's vision and objectives.
• Leads, inspires, and mentors department heads and their teams, promoting a collaborative and results-driven culture.
• Fosters relationships with key stakeholders to ensure alignment and integration of services across departments.
• Implements and monitors standard operating procedures (SOPs) to maintain Forbes 5-star standards and ensure consistent guest satisfaction.
• Collaborates with the Engineering team to ensure the property is impeccably maintained.
• Analyzes guest feedback and implements action plans to exceed expectations and elevate the overall guest experience.
• Engages with VIPs and high-profile guests, ensuring personalized and memorable stays.
• Develops and manages budgets, ensuring cost control, revenue generation, and profitability.
• Analyzes financial performance, identifying opportunities for growth and operational efficiencies.
• Works with the Revenue Management team to optimize room inventory and pricing strategies.
• Maintains a strong focus on risk management, including food safety, fire safety, and guest security.
• Leads talent acquisition, training, and development programs to build a high-performing team.
• Conducts regular performance evaluations, providing feedback and coaching to drive professional growth.
• Promotes a positive workplace culture that values diversity, creativity, and teamwork.
• Ensures compliance with all local, state, and federal regulations, including health and safety standards.

QUALIFICATIONS

• Education: Bachelor’s degree in hospitality management, Business Administration, or a related field. MBA or advanced certification is a plus.
• Experience: Minimum of 10 years in luxury hotel operations, with at least 5 years in a senior leadership role overseeing Rooms Division and Food & Beverage operations.
• Skills:
• Exceptional leadership, communication, and interpersonal skills.
• Strong financial acumen with experience in budgeting, forecasting, and revenue management.
• Expertise in maintaining Forbes 5-star or equivalent luxury standards.
• Ability to thrive in a fast-paced, high-pressure environment while managing multiple priorities.
• Technical Proficiency: Familiarity with property management systems (e.g., Opera Cloud) and financial software.
• Languages: Proficiency in English required; multilingual candidates preferred.