Hospitality & Experiences Coordinator

Summary

In this role, you will play an integral part in expanding the platform for our Season Ticket Members and group leaders by planning events and supporting the execution of Fan Experience Packages. These efforts will contribute to the overall Ticket Sales Department’s revenue goals. This role also involves collaborating with various departments within the organization to achieve all objectives related to the Ticket Sales Department.

Responsibilities

• Develop, evaluate, refine, and implement processes and procedures related to the Ticket Sales Department.
• Coordinate the fulfillment of season service-related items and assist with customer engagement activities (e.g., member events, retention items, and engagement initiatives).
• Manage the fulfillment of group sales-related items and support customer engagement activities (e.g., Fan Experiences, Spinzo ticket links, and Partner Programs).
• Communicate with all relevant departments to ensure they are informed about Ticket Sales activities, including events, Group Fan Experiences, and internal staff meetings. Departments include but are not limited to Marketing, Finance, Operations, Ticket Operations, Food & Beverage, Janitorial, AV, Events, Entertainment, Partnerships, and Community Impact.
• Monitor, enhance, and fulfill current Membership benefits, rewards, and offers.
• Continuously seek innovative and creative strategies to drive Full Season and Half Season Membership Sales.
• Assist with training, management, and development of interns and part-time staff.
• Coordinate engagement events, activities, and campaigns for current and prospective Season Ticket Members.
• Support the Special Events Department with various events throughout the year.
• Provide superior customer service to both internal and external clients.
  
  

Qualifications

• Bachelor’s Degree in Business, Marketing, Communications, or a related field.
• Minimum of two years’ experience in one or more of the following fields: sports business, restaurant/hotel hospitality, membership/rewards programming, event coordination, catering, or customer service.
• Self-starter with a positive attitude, strong work ethic, and commitment to teamwork.
• High level of confidence, enthusiasm, and personal accountability.
• Excellent writing, communication, and interpersonal skills.
• Professional demeanor with the ability to interact effectively across all levels of the organization.
• Proficient in Microsoft Office programs (Word, Excel, PowerPoint).
• Working knowledge of Archtics and/or Salesforce (or related ticketing and CRM systems preferred).
• Exceptional work ethic, professionalism, and a passion for excellence.
• Proven ability to recognize and deliver superior customer service.
• Highly motivated, able to work independently, and excel in a team environment.
• Demonstrated flexibility and creative problem-solving abilities.
• Strong time management and organizational skills.
• Ability to work nights, weekends, and a flexible schedule as required.
  
  

Compensation

The anticipated salary range for this full-time, non-exempt role is $41,600 – 44,994. Years of experience, skills, and other factors are considered when determining the salary offered.

Total Compensation & Offer Package Will Include The Following

• Comprehensive Medical, Dental, and Vision benefits for employees and dependents
• Paid Time Off + 11 Paid Holidays
• Employer 401(k) match
• Sacramento Kings home game tickets, team store discounts, and more!