Health Unit Clerk - Clinical Decision Unit

USW Bidding Period: 07.28.25 - 08.02.25

Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create the steppingstones toward a rewarding career with one of the world's most respected healthcare organizations. We strive for patient-centered care and comfort, and we are committed to serving the community and treating our patients as family.

Akron General’s 2100 Clinical Decision Unit is a fast-paced unit with a high patient turnover rate (less than 24 hours) located on the hospital’s cardiac telemetry floor. This unit treats major diagnoses, such as chest pain, syncope, and dizziness. As a Health Unit Clerk on this team, you will greet newly admitted and transferred patients, helping facilitate a healing and supportive environment. You will coordinate communication between visitors, families and healthcare staff to enhance unit functioning and organization. In this role, you can also explore professional development opportunities to further develop your skills, advance to higher positions or seek additional education.

A caregiver in this position works evenings from 3:00PM – 11:30PM, with rotating weekend requirements.

A caregiver who excels in this role will:

• Perform administrative and clerical duties.
• Conduct an in-person greeting and welcome newly admitted and transferred patients to the unit.
• Communicate with and facilitate communication between patients, families, other departments and healthcare team members regarding patient care.
• Assist with processing patient admissions, transfers and discharges.
• Provide concierge service to assist patients and families with wayfinding and directing them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Troubleshoot equipment.
• Respond to patient call lights.
• Keep nursing stations clean and organized.
• Complete mandatory education and training.
  
  

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• One year of experience in a customer service-related role
• Prior job experience with typing or computer training OR equivalent coursework
  
  

Preferred qualifications for the ideal future caregiver include:

• Microsoft Office experience
  
  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.
  
  

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.
  
  

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.