Health Completion Coordinator (Remote)

Who We Are - Motivated by Purpose. Powered by Clinical Expertise.

Founded in 1983, we’re a clinically-driven, tech-enabled utilization management company offering expert clinical reviews, regulatory guidance, and actionable insights to healthcare organizations.

Excellence starts with our people.

WE OFFER

• A competitive compensation package.
• Benefits include healthcare, vision and dental insurance, a generous 401k match, paid vacation, personal time, and holidays.
• Growth and training opportunities.
• A team atmosphere with fun events and prizes scheduled throughout the year.
  
  

WE OFFER

• A competitive compensation package.
• Benefits include healthcare, vision and dental insurance, a generous 401k match, paid vacation, personal time, and holidays.
• Growth and training opportunities.
• A team atmosphere with fun events and prizes scheduled throughout the year.
  
  

Position Overview

Our Health Completion Coordinator is responsible to carry out day-to-day departmental tasks and complete all processes for receiving and reviewing reviewer decisions, issuing appropriate, timely and accurate review outcome notifications and maintaining online case summary/tracking information.

Roles:

• To finalize the case review process and issue review outcome notifications to appropriate parties of the case
• To serve as a company liaison with clients, reviewers and practitioners/providers/ facilities whose services are subject to review
  
  

Major Responsibilities or Assigned Duties:

• Evaluate opinions submitted by reviewers upon conclusion of their reviews for compliance with company standards for completeness
• Follow-up with reviewers whose submitted opinions do not meet all compliance standards
• Issue oral and written review outcome notifications that comply with standards and requirements for timeliness, content, recipients and accuracy including written notification, grammar and spelling
• Research clients’ questions about review processes and/or reviewer decisions
• Determine need for additional information or additional review and notify the client and internal departments of these needs
• Provide backup support to staff in other areas as applicable
• Support all Quality Management initiatives
• Actively participate in the Complaint Process and Provider Relations Assessment process
• Support all Compliance Program activities
• Participate in all company meetings and committees as requested
• Maintain a flexible schedule to meet client needs
• Adhere to all policies and procedures
• Take feedback and responsibility for performance
• Adapt to differences of clients
• Complete other duties and responsibilities as directed
  
  

Position Levels

Each level attained compounds responsibilities with those of prior levels

Analyst I-IV & Auditors meet or exceeds the goals for the respective level:

• Training period to last from date of hire to an estimated 6 months*
• Production should increase regularly, with expected career path benchmarks
• Quality should increase regularly, with expected career path benchmarks
• Adherence to all policies and procedures
• Takes feedback and responsibility for performance
• Adapts to the differences of clients
  
  

Requirements:

Skills and Experience:

• Ability to work under pressure and meet deadlines while managing multiple high priorities
• Personal computer literacy and high competency in use of MS Word and ten key
• Strong detail orientation
• Strong organizational skills
• Strong oral and written communication skills
• Well-developed customer service and training skills
• Working knowledge of basic anatomy, physiology and medical terminology
• Ability to work independently with minimal supervision
• Understanding and knowledge of company's clients, products, departments and workflows departments, and applicable regulatory requirements and accreditation standards
  
  

Experience:

• Minimum one year’s experience in similar operations
• Experience in health care, managed care or utilization management company
• Preference for Bachelor's degree preferably in business or health care
  
  

Requirements:

• High school diploma
  
  

Work Environment:

Ability to sit at a desk, utilize a computer, telephone, and other basic office equipment is required. This role is designed to be a remote position (work-from-home).

Diversity Statement:

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



Drug-Free Workplace:

This company is a drug-free workplace. All candidates are required to pass a Background Screen before beginning employment. All newly hired employees will take a Drug Screen, as well as agreeing to all necessary Compliance Regulations on their first day of employment. Employees are required to adhere to all applicable HIPAA regulations and company policies and procedures regarding the confidentiality, privacy, and security of sensitive health information.

California Consumer Privacy Act (CCPA) Information (California Residents Only):

• Sensitive Personal Info: MRIoA may collect sensitive personal info such as real name, nickname or alias, postal address, telephone number, email address, Social Security number, signature, online identifier, Internet Protocol address, driver’s license number, or state identification card number, and passport number.
• Data Access and Correction: Applicants can access their data and request corrections. For questions and/or requests to edit, delete, or correct data, please email the Medical Review Institute at [email protected].