Health Center Manager

Our doors are open , and we are still providing care. Planned Parenthood South Atlantic is committed to providing high-quality, inclusive, and non-judgmental sexual and reproductive healthcare to all genders, sexual orientations, races, religions, abilities, ethnicities, and cultural backgrounds. We are a team of compassionate and dedicated staff members, and we will continue to open our doors to those who need it.

Are you worried about applying because you feel you don’t meet every single requirement? At PPSAT we are dedicated to building a diverse, inclusive, and authentic workplace! If you’re excited about a position but your past experience doesn’t align perfectly with every qualification in the job posting, we encourage you to apply anyways. You may be the candidate PPSAT is looking for!

The challenges we face, past and present, only strengthen PPSAT's commitment to our communities and employees. Our work has staying power. Come join us one of the nation's leading providers of sexual and reproductive healthcare.

Learn more: ppsatcareers.org

Why Planned Parenthood South Atlantic?

We are powerful educators, advocates and innovators for health care. Be part of the diverse Planned Parenthood family. Work hand in hand with like-minded individuals in an environment built on collaboration, open communication, and mutual respect. We’re looking for passionate, dedicated people who are eager to make positive contributions to their community and to our mission.

What's interesting about this job?

The Health Center Manager (HCM) is a Team Leader and a proponent for change management! They ensure a patient-centered service model by creating an environment that promotes responsive service delivery. They supervise unlicensed staff and serve as the administrative supervisor for Clinicians. They lead change initiatives to ensure PPSAT is compliant and able to compete in the changing healthcare environment. The Health Center Manger works with Director of Patient Services to ensure that operations, medical compliance, and financial position are compliant with established processes and protocols of all health centers within the designated mission of the agency. The HCM holds health center staff accountable to specific measurable customer service standards and compliance with PPSAT medical, administrative and security protocols.

What We're Looking For

Passionate about reproductive health care and justice.

Believe sexual health is essential to every person’s overall health, well-being, and happiness.

Experience with working in and managing a fast-paced dynamic environment.

Multi-tasker who is organized and provides attention to detail.

Passionate about building and leading a strong Team.

Ability to self-motivate, work independently, and function well as a team member.

Experience working across a diverse service area.

Position Details

Location: On-site: Fayetteville Health Center

Schedule: Full time Tuesday-Saturday 40 hours per week | work hours:

Tuesday: 7:30AM-5PM

Wednesday: 9:30AM-4:30PM

Thursday: 11AM- 6:30PM

Friday: 8:30AM-3:30PM

Saturday: 7:30AM-5PM

All staff are expected to remain at the health center until all patients are checked out, documentation is completed, and the health center is cleaned.

What You'll Do: (but not limited to)

• The Health Center Manager provides day to day leadership to support the operations of health center services.
• Responsible for staffing center effectively by hiring, coaching, and training staff to provide all clinic services per their job descriptions. Monitor and evaluate staff and volunteers in their daily performance. Responsible for corrective action of staff, if needed.
• Ensure a client-centered service model by creating an environment that promotes responsive service delivery
• Facilitate regular staff meetings to support communications, deliver training, and ensure compliance with PPSAT policies and administrative processes.
• Provide ongoing feedback that recognizes, identifies, and supports when improvement is recommended and when excellence is achieved to team members regarding productivity, quality of patient care, operational assessment, customer service and teamwork.
• Participate in annual budgeting process based on established goals and objectives and monitor revenue cycle goals.
• Responsible for financial management of the health center. Monitor monthly financial statements and client visits. Manage revenue, expenses, and staffing to ensure successful operations and financial stability. Accountable for daily reconciliation and submission of deposits and logs.
• Responsible for effective use of Electronic Health Records (EHR) including oversight of staff usage, coordination of training, and patient flow.
• Implement health center and staff schedules to optimize staffing levels and patient flow to ensure efficient operations and excellent patient care in collaboration with Regional Director and Clinical Team.
• Accountable for documentation and statistical reports. Ensure daily, weekly, and monthly reports are completed accurately and in a timely manner.
• Oversee ordering and accuracy of inventory for medical supplies, contraceptive supplies, and office supplies for the health center.
• Promote strong community presence in designated area as a PPSAT representative to identify community leaders and to promote the agency as a provider of education, information, and health services. Create partnerships with community organizations that can help PPSAT tailor education or clinical services to meet the needs of specific populations.
• In coordination with the Security and Facilities team, ensure a safe and secure environment for all employees, volunteers, patients, and visitors. Conduct regular trainings and drills related to security risks. Assist with maintenance of security systems, cameras, and recording devices.
• Assist with the coordination of research activities related to clinic procedures, clinic flow, and oversight of health center staff who recruit and/or screen participants as applicable.
• Ensure compliance with state specific regulations and applicable laws including but not limited to mandatory consent and ultrasound requirements.
• Ensure lab staff and staff trained in ultrasound are privileged accordingly and receive annual competency testing.
• Participate in the Risk and Quality Management (RQM) program to ensure high quality, efficient, customer-driven service delivery, following approved protocols and health center practices. Participate in monitoring compliance of RQM activities, including required orientation and training as needed.
• Monitor and ensure compliance with PPSAT medical protocols and administrative procedures, HIPAA, CLIA, OSHA, and state pharmacy regulations. Submit audit data when assigned; ensure the health center meets agency Quality Assurance requirements.
• Serve as Laboratory Manager under supervision of Laboratory Director: ensure lab testing personnel are appropriately trained, receive competency evaluations, and participate in proficiency testing as required; oversee all laboratory quality control requirements.
• If trained as testing personnel: collect and prepare laboratory specimens; maintain/check laboratory instruments; perform laboratory-related quality controls; order and result laboratory tests in the medical record; draw blood; dispose of contaminated supplies; perform and interpret in-house laboratory tests; participate in competency and proficiency requirements based on laboratory testing performed; demonstrate problem-solving skills.
• Ensure staff trained in ultrasound are privileged accordingly and receive annual skills assessment.
  
  

Qualifications

• Prior supervisory experience.
• Experience managing or working within a healthcare environment, especially women's health.
• B.A. in related field with 2-4 years of program management experience.
• Or 4 years of relevant experience in lieu of degree.
• Ability to handle highly confidential information.
  
  

What We Offer

• As a full-time PPSAT employee, you’ll enjoy a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• Health Reimbursement Account (HRA)
• 403(b) Retirement Plan with employer match
• Generous Paid Time Off and Holiday Pay
• Employee Assistance Program (EAP)
  
  

Compensation Transparency

PPSAT is committed to equitable and transparent pay practices. This position is placed within our established pay structure, with an annual salary range of $61,900.00 to $77,400.00. Starting salary will be determined based on your experience and internal equity.

A complete application includes a cover letter and resume.

This position requires a background check once a job offer is extended to the final candidate. PPSAT does not discriminate in employment and understands the many barriers candidates may face when applying to jobs. One of those barriers is the criminal justice system and its effects on background checks. We understand that these barriers more often negatively impact BIPOC. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, the seriousness of violation, and job relatedness are considered in all employment decisions.

Planned Parenthood of South Atlantic Diversity, Equity, and Inclusion Statement

At Planned Parenthood of South Atlantic (PPSAT), we embrace diversity, equity, and inclusion and strive to keep it at the core of who we are. We are committed to a diverse workforce that welcomes an array of perspectives, experiences, and backgrounds. We believe that diversity, equity and inclusion in teams, decision-making, policy, practice, and operations contributes to a sense of belonging that benefits our culture, our staff, our patients, and our community. At PPSAT, we are dedicated to learning, reducing and eliminating inequities, and developing best practices to dismantle systemic racism and the complex problems caused by it.

Planned Parenthood South Atlantic is an equal opportunity employer.

No phone calls please.