Head of Operations

About The Company

Join a telehealth team transforming mental health care with expertise, ambition, and flexibility. Why Kindbridge?

• Make a Difference: Work with a team to deliver compassionate, stigma-free care for challenges like gambling and gaming addiction.
• Grow Your Skills: We specialize in treating process behavior disorders with cutting-edge telehealth and AI tools, and offer ongoing learning opportunities.
• Work Your Way: Enjoy hybrid flexibility, balanced scheduling, and unlimited time off.
• Feel Supported: Thrive in a collaborative, respectful team setting that values each and every voice.
  
  

About The Role

The Head of Operations at Kindbridge plays a critical role in driving operational efficiency, strategic initiatives, and performance optimization across all departments. Reporting directly to the group CEO, this position is responsible for establishing key performance indicators (KPIs), designing data collection methods, and developing comprehensive reporting systems. The ideal candidate will be a data-driven, analytical leader with experience in healthcare management, tech startups, or casino operations with responsible gambling focus. Minimum of two days per week in office and some travel required.

Responsibilities

• Develop and implement operational strategies aligned with company objectives.
• Provide performance analysis and strategic recommendations to the group CEO.
• Lead cross-functional initiatives to enhance efficiency and collaboration.
• Establish and monitor KPIs for each department.
• Develop data collection methods and reporting systems to track performance.
• Design and maintain an enterprise dashboard for real-time company-wide insights.
• Implement lean methodologies and Six Sigma principles to optimize processes.
• Leverage technology-driven solutions to improve service delivery.
• Standardize best practices for client deployment.
• Lead the transition from the current system to a new platform, ensuring seamless implementation.
• Align stakeholders through training and change management strategies.
• Partner with department heads to analyze performance reports and drive improvements.
• Conduct regular review and feedback sessions to enhance operational processes.
• Represent Kindbridge at industry events and conferences.
• Travel outside of Colorado for one week per quarter to attend conferences.
• Attend local events across Colorado to expand the company's network.
  
  

Qualifications

Minimum of 5 years of experience in healthcare management, tech startups, or casino operations with a focus on responsible gambling. Lean Six Sigma Certification required (Green Belt preferred). Strong background in data-driven decision-making and operational strategy. Experience leading cross-functional teams and managing large-scale projects. Strong analytical, leadership, and communication skills. Proficiency in technology and data management systems.

Required Skills

Demonstrate ownership, effort, and strategic thinking in all responsibilities. Maintain professionalism and establish appropriate workplace boundaries. Be prepared for and actively engage in work-related activities. Foster a positive, collaborative, and innovative work environment.

Equal Opportunity Statement

Kindbridge is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment that is inclusive and free from discrimination or harassment based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, or any other protected characteristic as provided by state or federal law. This policy applies to all employment practices within our organization including but not limited to hiring, training, evaluations, promotions, or separations. Kindbridge makes hiring decisions based solely on qualifications, merit, and business needs at the time.