Hampton Inn Fort Worth Southwest I 20 - Front Desk Supervisor

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Located off I-20, this welcoming Fort Worth, TX hotel near TCU and Will Rogers Memorial Center is very close to Sundance Square and Hulen Mall. Travelers can catch a game at Globe Life Park (formerly Rangers Ballpark in Arlington), or take advantage of our superb location close to local businesses, including Alcon, MillerCoors, Texas Health Resources, and Cooks Children’s. Whether traveling on business or vacationing with family, visitors will enjoy free WiFi access, Hampton’s free hot breakfast, and our signature clean and fresh Hampton bed. Guests can take a swim in the hotel's heated saltwater swimming pool or indoor whirlpool, or dine at one of the many nearby restaurants. - Located on I-20 in southwest Fort Worth, next to Hulen Mall (Fort Worth hotel map) - 79 spacious and comfortable guest rooms in Fort Worth - Accessible rooms available - Multilingual staff - Heated saltwater indoor pool and 24-hour refreshed business center - TREATS shop