Grower Services Representative

Description

Summary:

The Grower Relations representative provides assistance to a complex assortment of situations that include, but are not limited to, product quality, food safety, short and long-term supply forecasting, grower satisfaction, grower account reconciliation, new grower recruitment, and overall organization advocacy. The FSR assists in carrying out the directives set forth by the GSM.

Responsibilities:

• Provide organizational assistance for harvesting operations and labor contractors
• Assist in assuring that labor contractors are meeting all governmental and HGOF requirements
• Create quality and supply forecast updates under direction of the GSM
• Provide assistance in implementing HGOF’s Food Safety Program with growers and contractors and resolve unsafe situations
• Assist in relationship building with existing growers on behalf of the company under direction of the RGSM. Provide customer service that exceeds their expectations
• Assist in recruitment or development of new grower candidates 
• Quality control of field operations and assistance in other quality assurance needs within the company under the direction of the RGSM.
• Escort customer field representatives to grower sites and provide consultation or information as appropriate.

Requirements

Required Skills and Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Basic knowledge of crops and varietals currently represented by HGOF
• Demonstrated interest in advancing knowledge and understanding of issues related to sustainable agriculture
• Ability to communicate well with others
• Ability to clearly represent food safety issues to growers
• Demonstrated capability with Microsoft Office application software (Outlook, Word, and Excel)
• Demonstrated ability to work in a self-directed manner, with a minimum amount of supervision
• 2-5 years produce industry experience, preferably involving extensive grower and product contact
• Perform other duties as assigned by the needs of the business
• Ability to present oneself with professional appearance and behavior in accordance to Employee Handbook Policies