General Manager

The General Manager will be fully responsible for the business unit, which includes financial performance, operations, and sales. He/she will provide leadership in formulating and implementing sustainable, profitable growth strategies.

Responsibilities/Activities

• Oversee Division Operations: Lead and coordinate all aspects of the chiller and condenser retubing division, including field execution, shop activities, and support services.
• Support Operational Readiness: Ensure proper manpower and equipment allocation to meet job site and project demands, with a focus on turnaround and scheduled outage efficiency.
• Project Oversight: Directly manage and support Project Managers handling retubing and related heat exchanger services, ensuring timely and high-quality project execution.
• Financial Leadership: Develop, track, and achieve fiscal budgets; monitor profit and loss performance, with emphasis on cost control and job profitability.
• Expenditure Oversight: Review and approve all division expenditures, including tooling, consumables, and contractor services.
• Talent Management: Drive employee retention and development through performance reviews, technical training programs, and clear career progression paths, especially for field technicians and supervisors.
• Contract Negotiation: Lead contract review and negotiation processes to ensure favorable terms and scope clarity for major retubing projects.
• Compliance Management: Ensure full compliance with SOX, OSHA, ASME, and internal policies, especially related to pressure vessel work, confined space entry.
• Maintain accurate business records, including job cost tracking, vendor files, and customer history related to heat exchanger service work.
• Policy Enforcement: Implement company-wide policies while adapting them to support field execution in demanding environments.
• Safety Accountability: Take full responsibility for the division’s safety performance, including incident prevention, training compliance, and corrective actions.
• P&L and Financial Controls: Ensure strong financial controls, timely billing, cash flow forecasting, and management of division.
  
  
  

Minimum Requirements

• Prior experience in a General Management role is preferred.
• Effective communicator with the ability to mitigate emotional customer and employee situations.
• Must have strong customer relation skills.
• In depth knowledge of Industrial Chillers by OEM brands such as Trane, York and Carrier.
• Understanding of ASME BPVC Sec. VIII Div.1 repair and construction requirements.
• Familiarity with heat exchanger tube manufacturing and maintenance procedures.
  
  
  

Essential Physical Functions

• Frequent lifting up to 30 lbs.
  
  
  

Salary Range is 140k-160k

Full-time positions with competitive wages and benefits that include health, dental, vision

and 401(k).

MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is “At-Will,” which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee. Please direct questions about these policies to a MISTRAS Group, Inc. Human Resources representative.

By submitting & signing , I hereby understand and agree to the terms and conditions of employment as outlined above. I certify that the responses and information provided in this application (including any other supporting documentation such as a cover letter, resume, or transcript) are true and accurate to the best of my knowledge. I understand that misrepresenting or omitting information requested is cause for dismissal at any time, without notice. I hereby give the Company permission to contact schools, previous employers (unless otherwise indicated), references, and others disclosed in my application.

Note To Applicants

Smoking is prohibited in all indoor areas of the Company. Employees may use designated smoking areas (if established) in accordance with applicable state and local law.

Rhode Island Applicants: The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state’s workers’ compensation law.

Initial (if applicable): Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Initial (if applicable): Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.