Full-time, Junior Operations Coordinator

F734

Is This YOU? Then We Want to Meet You!

• 1+ years of experience in Workforce Management or a similar support/coordination role (preferred)
• Must be flexible or amenable to shifting schedules, including night shifts and weekends
• Willing to work during holidays as needed
• For internal applicants: No attendance issues, occurrences, violations, or CANDO in the last 3 months
• For external applicants: Must provide reliable references and demonstrate a history of strong attendance and compliance
• Strong comprehension skills and ability to adapt scheduling concepts quickly
• Demonstrated analytical skills in creating mock schedules and identifying resource gaps
• Resourceful and able to think outside the box while providing solutions aligned with operational goals
• Excellent written and verbal communication skills
• Strong organizational and multitasking abilities
• Easy to work with and demonstrates a collaborative, team-oriented attitude
• Ability to remain calm and professional in fast-paced or high-pressure situations
• Must have a primary ISP and backup internet connection to ensure uninterrupted access during shifts
• Must have a reliable power source and at least one form of backup power or device (e.g., UPS, power bank, backup laptop or desktop)
  
  

If this sounds like you, then you’re just who we’re looking for to join our team!

Who We Are

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To

• Promptly address and resolve Workforce-related tickets and inquiries.
• Monitor and manage agent attendance, including absences, leaves, and schedule adjustments.
• Coordinate coverage by reaching out to agents via calls, emails, or Google Chat.
• Generate mock schedules upon request for planning and staffing support.
• Track real-time adherence using Time Doctor 2 (TD2) and escalate deviations as needed.
• Review and act on TD2 alerts across all campaigns during assigned shifts.
• Maintain accurate attendance records and scheduling files using Google Sheets.
• Monitor campaign coverage and flag missed hours or understaffing.
• Post absence and coverage alerts in the Operations Workgroup.
• Track and document attendance-related occurrences (e.g., late logins, overbreaks, NCNS).
• Investigate and escalate attendance trends such as habitual tardiness or patterned absences.
• Verify and reconcile scheduling concerns reported by agents.
• Collaborate with Operations, Team Leads, QA, HR, and other departments to ensure effective staffing.
• Provide shift handovers and maintain alignment with fellow Workforce team members.
• Prepare and share reports related to attendance, adherence, and coverage as needed.
• Support the implementation of new processes and tools related to workforce operations.
• Assist with upsell, agent replacements and new campaign requirements by identifying internal agents with schedule availability.
• Plot training and nesting schedules in coordination with relevant departments.
• Attend meetings and actively participate in cross-functional collaboration.
• Shift schedules are based on Operations needs, and may include evenings, weekends, or holidays.
  
  

Tech Checklist – Gotta Have It!

• Attention to Detail
• Proactive Communication
• Time Management
• Data Monitoring & Accuracy
• Team Collaboration
• Analytical Thinking
• Resourcefulness
• Strong Comprehension Skills
• Adaptability
• Mental, Emotional, and Physical Resilience
• Integrity and Accountability
• Reliability
  
  

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: Only shortlisted candidates will be contacted.