Front Office Supervisor
Woodbury Corporation
Date: 8 hours ago
City: Lincoln, NE
Contract type: Full time
Benefits
The Front Office Supervisor is responsible for the success of the front desk, for ensuring that guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Courtyard by Marriott standards to achieve a friendly atmosphere of superior guest service and product quality. Display exemplary performance for staff to follow.
GUEST SERVICE
- Employee discounts
- Free uniforms
- Opportunity for advancement
The Front Office Supervisor is responsible for the success of the front desk, for ensuring that guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Courtyard by Marriott standards to achieve a friendly atmosphere of superior guest service and product quality. Display exemplary performance for staff to follow.
GUEST SERVICE
- Maintains guest service as the driving philosophy of the hotel
- Personally demonstrates a commitment to guest service responding promptly to guests’ needs
- Is committed to making every guest satisfied
- Develops added-value customer service programs
- Empowers front desk staff to deliver guest service by encouraging and rewarding responsive guest assistance
- Meets or exceeds hotel guest satisfaction measures. (GSS Scores)
- Ensures hotel standards and services contribute to the delivery of consistent guest service
- Ensures all shift checklist are completed
- Ensures all call backs are being performed
- Front Office Supervisor should remain highly visible and readily available for guest at all times
- Ensures proper procedures are followed concerning guest safety security boxes
- Settles all credit card, guest, and accounts receivable credit disputes
- Acts as manager on duty for hotel and manages front desk operations
- Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems
- Ensures front desk staff is trained in and follows financial control procedures for cash, voucher, inventories and receivables
- Produces accurate financial reports on time
- Always demonstrates self-confidence, energy and enthusiasm
- Responsible for continuous training/personal development, relating professional hospitality, technical skills and proactive approaches to solve guests or hotel concerns
- Ensures front desk supplies are fully stocked
- Ensures all front desk shifts and night audit shifts are filled
- Assists the Assistant General Manager/Front Office Manager in recognizing and correcting potential safety hazards (broken doors, fire hazards, etc.)
- Understands, follows, and assists with policies and procedures for the hotel’s key control system
- Maintains a professional appearance and demeanor in all situations dealing with fellow employees, guests and clients.
- Manages time effectively to accomplish all desired tasks, duties, and action plans
- Is punctual for all shifts and meetings
- Job can entail working nights, weekends and overnight shifts and Husker Game Day weekends
- Helps to maintain an organized work environment
- Assists in keeping all areas of the hotel clean
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Senior Software Developer (Enterprise Engage)
FMNE Insurance,
Lincoln, NE
6 days ago
FMNE Insurance (Formerly Farmers Mutual of Nebraska) is seeking a Senior Software Developer (Enterprise Engage) to join our growing IT Department -an individual who isa proactive, intuitive developer who’s ready to contribute immediately and grow with us in Lincoln, Nebraska. This Senior Software Developer will focus on the Enterprise Engage f ront-end experience within our Guidewire platform. With a competitive...
Digital Marketing Specialist Intern
Sandhills Global,
Lincoln, NE
6 days ago
The Digital Marketing Specialist Intern will be asked to handle any of a variety of duties; with the main focus being the management of marketing campaigns for domestic and global brands. Daily responsibilities will include but are not limited to: paid search marketing thru search engines, paid campaigns and postings through social media, email marketing, search optimization, and market analysis....
Accounting & Payment Operations Lead
Opendorse,
Lincoln, NE
2 weeks ago
LocationRemote (US-based)OverviewOpendorse operates one of the largest athlete payment platforms in college sports, moving millions of dollars annually from brands, agencies, and schools to athletes. We are hiring an Accounting & Payment Operations Lead to own the execution, accuracy, and reporting of how funds move through the platform.This role sits at the intersection of payments, accounting operations, and platform performance....
