Front Office Receptionist

Description

JOB DESCRIPTION OVERVIEW

JOB ROLE AND PURPOSE

As the Front Desk Receptionist for our clinic(s), you will be the first point of contact for patients, providing a warm welcome and assisting with basic administrative tasks. You will help with patient check-in, answering phone calls, scheduling appointments, and ensuring the reception area is clean and organized.

Essential Duties And Responsibilities

• Greet and check in patients that enter the office.
• Responsible for patient check in and check out related tasks.
• Answer multi-phone lines
• Work multiple scheduling system and multiple schedules.
• Check reports daily for cancelled or rescheduled requests.
• Coordinate and schedule appointments for patients in person and on the phone.
• Reschedule appointments when changes occur in the schedule.
• Treat patients in a friendly, respectful, professional manner.
• Responsible for the timeliness of the patient flow and the accuracy of the information received from the patient.
• Have follow-up patients complete, and update patient demographic form as needed.
• Verify each patient’s ID by comparing insurance card(s) against a government issued photo ID.
• Assist patients with insurance papers and billing questions.
• Calculate & collect copayments, coinsurance, deductible and balances due on accounts by utilizing insurance fee schedules.
• Enter payments collected on patient accounts.
• Review appointment schedule for errors and make any corrections on schedule.
• Be attentive to the conditions and situations of those in the reception area to ensure their safety and wellbeing.
• Maintain a neat waiting room for patients.
• Maintain a neat and orderly reception area.
• Explain to the patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patient’s financial obligation, provides patients several scheduling options, follows scheduling guidelines.
• Assist ill or distraught patients as necessary.
  
  

Knowledge And Skills

• Work requires excellent communication skills.
• Active listening skills and ability to adapt to change.
• Effective time management skills.
• Excellent organizational skills and attention to detail.
• Proficient in using office software (e.g., MS Office, MS Teams, office equipment).
  
  

Abilities And Physical Requirements

• Work requires movement throughout the office, as well as sitting for periods of time.
• Position requires manual dexterity sufficient to operate a keyboard, operate a computer, telephone etc.
• It is necessary to view and type on computer screens for long periods and to work with high concentration.
• Ability to work at a desk or office setting for extended periods of time.
• Ability to self-manage and work independently.
• Ability to troubleshoot problems independently.
• Ability to handle multiple tasks simultaneously.
• Ability to adapt to changing priorities and work well under pressure.
• Ability to maintain a professional appearance and demeanor.
  
  

WORK ENVIRONMENT

• Clinical office setting
• In Person
  
  

Qualifications

JOB QUALIFICATIONS

• High school diploma or GED equivalent.
• Experience preferred, but not necessary.
  
  

BEHAVIORAL COMPETENCIES

Exhibits a positive attitude, compassionate care, a professional appearance, is detailed, efficient and organized with an orientation toward accuracy. Maintains strict confidentiality and enjoys a team-oriented work environment to facilitate the smooth, efficient and professional care and performance of the office.