Front Desk Supervisor - Daytona Beach Homewood Suites

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
• Other duties as assigned.
  
  

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum one year experience in a similar position. Prior supervisory experience a plus.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.
  
  

Responsibilities

• Supervise and train front desk staff
• Ensure excellent guest service and resolve issues promptly
• Manage daily front desk operations and shift schedules
• Handle guest check-in/check-out and reservation procedures
• Maintain accurate records and reports
• Collaborate with housekeeping and other departments to meet guest needs
  
  

Qualifications

• Previous hotel Front Desk experience and customer service experience required
• Supervisory experience preferred
• Strong communication and organizational skills
• Proficiency with hotel management systems (e.g., Opera, PEP, OnQ, FOSSE) a plus
• Ability to work flexible hours, including 3PM-11PM, 11PM-7AM, weekends and holidays
  
  

About Us

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com !

About The Team

Get your hospitality career on the fast track by coming to work with us!Shaner Hotels has an amazing opportunity at our newest portfolio addition, 94-room Homewood Suites by Hilton Daytona Beach Speedway-Airport.Located next to the world-renowned Daytona International Speedway, and just walking distance from the Daytona International Airport, you will have no shortage of excitement in the epicenter of NASCAR!So what are you waiting for?