Franchise Business Consultant - Los Angeles, CA
Charleys Philly Steaks
Date: 9 hours ago
City: Salinas, CA
Salary:
$85,000
-
$110,000
per year
Contract type: Full time
The Franchise Business Consultant is responsible for advising and assisting franchisees in all appropriate areas of their business. The Business Consultant will be assigned a territory consisting of approximately 50 restaurants. This position will work from home and travel extensively within the assigned territory.
Accountabilities
Benefits offered
Salary $85,000 - $110,000
Accountabilities
- Achieves financial and operational results through effective oversight of operations programs and initiatives.
- Completes targeted number of restaurant/Franchise Owner’s (FO's) visits and provides exemplary business consulting services to Franchisees to drive their success.
- Plans field time appropriately to gain efficiencies and utilizes all systems and tools needed to execute highly effective visits
- Works as needed with cross-functional teams such as R&D, marketing, purchasing, training and others to launch and achieve targeted results for operations programs and initiatives. Ensures all FO’s participate in all initiatives.
- Builds leaders; provides continuous leadership to his/her FO’s related to leadership and successful operations management.
- Launches new operational programs, food products/other promotional items associated with the annual marketing calendar.
- Ensures specifications/Standard Operating Procedures and Food Safety procedures are followed (proper Brand representation).
- Focuses on Operation evaluations and follow-up procedures
- Ensures franchise participation in the Customer Experience program and uses data to coach, counsel and recognize operators.
- Executes brand marketing plan.
- Reviews P&L reports for each location in territory on a regular basis, leads analysis discussions with FO’s and supports the development of action plans for improvement.
- Formulates action plans and sets deadlines for completion/compliance where needed.
- Maintain customer complaint resolution procedures and addresses issues at the restaurant level with the FO.
- Works through FO’s to resolve critical issues immediately.
- Undergraduate and/or graduate degree and 5 - 7 years of restaurant/franchise operations experience.
- Quick service, multi-unit franchise operations, and/or hospitality industry experience.
- Strong ability to build relationships, effectively communicate and positively influence Franchisees and other key constituents.
- Ability to travel 80% of time.
- Strong financial acumen, analysis/problem solving, negotiating and influencing skills.
- Demonstrated and successful ability to lead, motivate, hold accountable, develop, direct and achieve target results for Franchise Partners.
- Demonstrated track record for flexibility and urgency in prioritizing and organizing projects.
- Possesses a high degree of drive with a proven track record of achieving results.
- Excellent communication (written and oral), organization and problem solving skills.
- Proficiency in Microsoft computer skills, i.e. Word, PowerPoint, Excel, Outlook
Benefits offered
- Paid time off
- Health insurance
- Dental insurance
- Healthcare spending or reimbursement accounts such as HSAs or FSAs
- Retirement benefits or accounts
- Gym memberships or discounts
- Commuting/travel assistance
- Flexible schedules
- Employee discounts
Salary $85,000 - $110,000
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