Franchise Business Consultant - Los Angeles, CA

Charleys Philly Steaks


Date: 9 hours ago
City: Salinas, CA
Salary: $85,000 - $110,000 per year
Contract type: Full time
The Franchise Business Consultant is responsible for advising and assisting franchisees in all appropriate areas of their business. The Business Consultant will be assigned a territory consisting of approximately 50 restaurants. This position will work from home and travel extensively within the assigned territory.

Accountabilities

  • Achieves financial and operational results through effective oversight of operations programs and initiatives.
  • Completes targeted number of restaurant/Franchise Owner’s (FO's) visits and provides exemplary business consulting services to Franchisees to drive their success.
  • Plans field time appropriately to gain efficiencies and utilizes all systems and tools needed to execute highly effective visits
  • Works as needed with cross-functional teams such as R&D, marketing, purchasing, training and others to launch and achieve targeted results for operations programs and initiatives. Ensures all FO’s participate in all initiatives.
  • Builds leaders; provides continuous leadership to his/her FO’s related to leadership and successful operations management.
  • Launches new operational programs, food products/other promotional items associated with the annual marketing calendar.
  • Ensures specifications/Standard Operating Procedures and Food Safety procedures are followed (proper Brand representation).
  • Focuses on Operation evaluations and follow-up procedures
  • Ensures franchise participation in the Customer Experience program and uses data to coach, counsel and recognize operators.
  • Executes brand marketing plan.
  • Reviews P&L reports for each location in territory on a regular basis, leads analysis discussions with FO’s and supports the development of action plans for improvement.
  • Formulates action plans and sets deadlines for completion/compliance where needed.
  • Maintain customer complaint resolution procedures and addresses issues at the restaurant level with the FO.
  • Works through FO’s to resolve critical issues immediately.


Position Requirements

  • Undergraduate and/or graduate degree and 5 - 7 years of restaurant/franchise operations experience.
  • Quick service, multi-unit franchise operations, and/or hospitality industry experience.
  • Strong ability to build relationships, effectively communicate and positively influence Franchisees and other key constituents.
  • Ability to travel 80% of time.
  • Strong financial acumen, analysis/problem solving, negotiating and influencing skills.
  • Demonstrated and successful ability to lead, motivate, hold accountable, develop, direct and achieve target results for Franchise Partners.
  • Demonstrated track record for flexibility and urgency in prioritizing and organizing projects.
  • Possesses a high degree of drive with a proven track record of achieving results.
  • Excellent communication (written and oral), organization and problem solving skills.
  • Proficiency in Microsoft computer skills, i.e. Word, PowerPoint, Excel, Outlook


Job Type Full-time

Benefits offered

  • Paid time off
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Retirement benefits or accounts
  • Gym memberships or discounts
  • Commuting/travel assistance
  • Flexible schedules
  • Employee discounts


Job Type, Full-time

Salary $85,000 - $110,000

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