Fire Systems Service Coordinator

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?  

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

 

Transform the everyday with us!

The Fire Systems Service Coordinator coordinates the delivery of onsite and remote service activities from the initial demand creation through delivery and close-out. The right candidate will schedule and dispatch resources to ensure customer expectations and commitments are met for all services. Why is this important? Your expertise and regular interaction with the customer and internal service team will help them save energy and money, as well as create a more sustainable future for our environment. 

As a Fire Systems Service Coordinator, you will:

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center.
• Act as primary point of contact for service customers to ensure expectations are met.
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.
• Schedule resources to support standard service agreements.
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform.
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work, process invoices in accordance with standard billing practices.
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work. 
  
  

You will make an impact with these qualifications:

Basic Qualifications: 

• High school diploma or state-recognized GED
• Previous on-the-job dispatch experience handling service calls 
• Must have the ability to demonstrate
• Organizational and interpersonal skills
• The ability to read and understand customer service contracts
• Experience with Microsoft Office and business software systems (e.g., SAP)
• Verbal and written communication skills in English
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
  
  

Preferred Qualifications: 

• Associate degree 
• Familiarity or experience with HVAC, Fire Alarm, or Security systems 
  
  

You’ll benefit from: 

• Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html.
• The pay range for this position is $33,670 - $57,720. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
  
  

Ready to create your own journey? Join us today.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

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Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Criminal History

Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.