Field Service Representative

Job Overview

This position is responsible for performing duties involving utility service connections, minor repairs of metering equipment and field investigations, and training personnel.

Salary

$35,796 - $63,772

Ideal Candidate

The ideal candidate for the Field Service Representative (Tier 2) position possesses at least one year of experience performing utility-related field service work orders, demonstrating a solid understanding of utility operations, service protocols, and customer engagement in the field. They are capable of performing physically demanding tasks in a highly diverse role, including working outdoors in a subtropical climate and adverse weather conditions. The candidate consistently maintains a high level of performance and reliability, regardless of environmental challenges. A strong working knowledge of Microsoft Office 365 is essential, along with hands-on experience using a database program. This allows the candidate to manage data accurately, communicate effectively, and support operational efficiency. In addition, the candidate should have experience reading water meters, ensuring accurate data collection, and a thorough understanding of water utility systems. Overall, the ideal candidate is dependable, adaptable, and technically proficient, with the field experience and resilience needed to succeed in a demanding and customer-focused utility service role.

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
  
  

Tier 1

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Establishes new services and disconnects existing services by installing and removing water meters or turning valves.
• In-field delinquent account collections activities including severance disconnects.
• Performs field investigations of public complaints, violations of ordinances and of billing information.
• Repairs minor leaks in water meters and connections; and repairs or replaces meter boxes.
• Maintains records of duties performed, vehicle usage and maintenance.
• Maintains and updates maps, charts and graphs.
• Performs meter reading duties.
• Performs other related duties as required.
  
  

Job Specifications

• Knowledge of the functions, services, procedures and regulations of the unit or department to which assigned.
• Skill in meter reading.
• Skill in the use of basic hand tools.
• Ability to follow oral and written instruction.
• Ability to follow established procedures.
• Ability to work effectively with others.
• Ability to communicate effectively both orally and in writing.
• Ability to read and understand job related material.
• Ability to perform basic mathematical calculations.
• Ability to use tables to compute fees and interest.
  
  

Physical Requirements

• Regularly required to drive, sit, and walk. In field they must move about, and reach with hands and arms. Dexterity is required.
• Frequently required to balance, stoop, kneel, crouch or crawl.
  
  

Work Category

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.
  
  

Minimum Qualifications Required

• Graduation from high school or possession of a GED Certificate; AND
• One year of experience in a job involving reading utility meters;
  
  

OR

• An equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted above; AND
• Possession of a valid Florida Driver's License.
  
  

Emergency Management Responsibilities

In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.

Career Progression

Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.