Field Service Project Mgr

Job Details

Description

Job Summary

The Field Service Project Manager is responsible for leading a variety of field-related projects within Strada’s B2C business unit. This role ensures employee, customer, and job site safety; adherence to timelines and budgets; high-quality service delivery; and strong customer satisfaction. Projects may involve geographic expansion, entry into new trades, acquisition-related training/system integration, and onboarding of new technicians. Additionally, the Project Manager is expected to monitor compliance with local building codes and seek cost-saving opportunities or margin-enhancing product trends. This position reports directly to the Director of HVAC Field Service.

Supervisory Responsibilities: None

Duties/Responsibilities

• Develop and manage detailed project plans for all assigned projects
• Monitor project progress, escalating issues as needed
• Meet regularly with stakeholders to provide updates and gather input
• Establish and maintain relationships with local suppliers, subcontractors, and labor resources
• Ensure compliance with regional building codes, safety standards, and operational guidelines
• Collaborate with the Finance team to ensure productivity and profitability across branch locations
• Partner with the VP of Internal Operations to improve internal processes and systems
• Coach and influence project stakeholders to align with project goals and timelines
• Detect, surface, and resolve conflicts among individuals and workgroups
• Coordinate delivery of work activities and monitor performance across project tasks
  
  

Required Skills/Abilities

• Strong knowledge of the trade and field operations
• Proven leadership in a fast-paced, service-driven environment
• Experience managing field personnel and technicians
• Deep understanding of business process improvement and operational efficiency
• Excellent leadership, team building, and collaboration skills
• Ability to influence without direct authority and drive cross-functional outcomes
• Strong interpersonal, verbal, and written communication skills
• High attention to detail with a passion for service excellence
• Ability to break down complex concepts into executable plans
• Effective conflict resolution and internal consulting skills
• Self-motivated, able to manage multiple priorities independently or in a team setting
• Skilled in detecting concerns early and implementing appropriate solutions
• Able to tailor communication style and messaging to different audiences
  
  

Education And Experience

• Bachelor's degree in business, construction management, project management, or a related field preferred
• Minimum 5 years of experience in a field service management or project management role
• Experience with geographic or trade expansion and/or acquisition integration preferred
  
  

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Ability to travel between 50% and 75%, based on project field needs
• Must be able to lift up to 25 pounds at times
• Ability to navigate active job sites and adhere to safety requirements
  
  

Strada Services is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.