Field Service Advisor

Job Title: Field Service Advisor

Location: Lakeville, Minnesota

Company: Interstate Power Systems

Pay Range: $30.00-$35.00 DOE

Position Overview

Interstate Power Systems is seeking a Field Service Advisor to join our Lakeville, Minnesota team. In this customer-facing technical role, you will serve as the primary liaison between on-site technicians, fleet customers, and our service operations. You will coordinate field repairs, provide parts and labor estimates, and ensure minimal downtime for critical power systems.

Key Responsibilities

• Act as the first point of contact for field service inquiries from fleet managers, owner-operators, and equipment operators.
• Create detailed repair scopes, cost estimates, and work orders for field technicians.
• Schedule and dispatch field service technicians while optimizing routes and technician workloads.
• Coordinate parts procurement and delivery to job sites to minimize equipment downtime.
• Conduct post-repair follow-ups and quality assurance checks with customers.
• Maintain accurate service records, warranty documentation, and customer communication logs in Dealer Management Systems (e.g., CDK, Procede, Decisiv).
• Identify upselling opportunities for preventive maintenance, extended warranties, and power system upgrades.
  
  

Qualifications

Required

• 3+ years of experience in heavy-duty truck, trailer, or industrial generator service (dealership, fleet, or field environment).
• Strong mechanical aptitude with knowledge of diesel engines, electrical systems, hydraulics, and power generation equipment.
• Proven customer service skills with the ability to explain technical issues in clear, non-technical terms.
• Proficiency with service management software and Microsoft Office (Outlook, Excel).
  
  

Preferred

• Prior field service experience with on-site repairs of Class 6–8 trucks, reefer trailers, or standby/emergency generators.
• OEM certifications (e.g., Cummins, Detroit Diesel, Allison Transmission, Kohler, Generac, Carrier/Transport Refrigeration).
• Experience in warranty administration and OEM portal systems.
• ASE Medium/Heavy Truck or Power Generation certifications.
  
  

Employee Benefits

• Competitive Wages : Earn what you’re worth with a strong salary and commission structure.
• Tuition Assistance : Support for educational and career growth.
• Comprehensive Health Coverage : Health, dental, and vision plans starting the first day of the following month.
• Paid Time Off (PTO) : Begins accruing on day one of full-time employment.
• Holidays : 6 holidays plus 2 floating holidays per year.
• 401(K) : Company matching to support your future.
• Disability and Life Insurance : Long-term and short-term disability and life insurance provided.
• Healthiest You : Virtual healthcare access paid by Interstate.
• Pet Insurance : Coverage for your furry friends.
• Employee Discounts : Available on products and services.
• Employee Assistance Program : Free 24/7 access to guidance for life’s challenges.
• Health and Well-being Screening : Paid screenings for employees and their spouses.
  
  

Note : This job description is not exhaustive, and duties may evolve to meet business needs.

Interstate Companies is an Equal Opportunity Employer . We welcome all qualified candidates to apply by submitting a resume for consideration.

Apply Now : Join our team and lead field service excellence at Interstate Power Systems!

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