Family and Youth Services Program Supervisor

We are seeking a Family and Youth Services Program Supervisor to join our Family and Youth Services Program. As a Family and Youth Services Program Supervisor, you will Shine Hope as you develop and manage staff and professional resources to provide programmatic services for FAYS clients and their families.  The supervisor will provide supervision, training, oversight of service delivery, compliance with contract terms, and management of Buckner and FAYS state contract budgets. Join our team and shine hope in the lives of others! 

What you'll do:

• Provide day-to-day supervision and support to FAYS Family Support Specialists to ensure client needs are met in accordance with each client’s action plan.
• Support the coordination and delivery of services for clients in collaboration with the program team.
• Assist with identifying and implementing improvements to meet changing program needs under the direction of program leadership.
• Train and mentor staff in crisis intervention techniques and individual, group, and family counseling approaches.
• Accompany Family Support Specialists on home and school visits as needed to support service delivery and ensure quality care.
• Recommend and initiate emergency shelter and placement when necessary and provide appropriate case documentation.
• Ensure compliance with program policies, contract expectations, and budget guidelines in collaboration with program leadership.
• Contribute to preparing documents for contract renewals and reporting requirements such as Quarterly and Annual Reports.
• Work a flexible schedule to provide services to clients and ensure program implementation. Work nights and weekends as needed.
• Monitor and review client files such as action plans, case notes, and discharge summaries; amend documentation as required to ensure compliance with program guidelines.
• Oversee day-to-day recordkeeping practices and administration, documentation, and record retention to ensure compliance with contracts.
• Develop and manage FAYS budget effectively. Manage program resources to ensure they are used efficiently and appropriately. Ensure budget compliance with contracts.
• Provide direct supervision to assigned staff, including performance feedback, coaching, and conducting annual evaluations.
• Discuss and resolve personnel issues including commendations, disciplinary actions, and other functions with appropriate professional documentation.
• Effectively develop and maintain relationships with donors, churches, schools, and other agencies.
• Cultivate and monitor relationships with outside service providers, consultants, agencies, and organizations to develop relationships to enhance the delivery of services to clients. Liaison to community; speak in public on behalf of Buckner making presentations as required to promote programs in the community.
• Report suspected child abuse and/or neglect to the Administrator and the appropriate law enforcement agency.
• Assist, guide and support supervisors with employee selection, review, evaluation and terminations.
• Conduct staff meetings regularly; attend staff meetings, training sessions, educational seminars, and workshops as required. Attend meetings with community members and collaborative partners. Assist in presenting at meetings; facilitate training as required. Participate and serve/chair internal and external committees including the Continuous Quality Improvement Committee
• Fulfill continuing education requirements.
• Develop emerging leadership through professional growth and development.
• Interact with outside consultants, agencies, and organizations to develop relationships to enhance the delivery of services to clients and families.
• Travel as needed to monitor, assess, and help develop programs.

 What you’ll bring:

• Requires in-depth understanding of a comprehensive field of knowledge. Involves ability to define problems, collect data, establish facts, and draw conclusions dealing with abstract variables. Bachelor’s Degree in Behavioral Science, Social Work or related human service field required; Master’s Degree preferred.
• Minimum 2 years prior related experience working with youth and families using family preservation model required; prior supervisory experience required.
• Minimum of one year of supervision experience, preferably in a social service field.
• Ability to participate in and successfully complete CPR/First Aid and PMAB (Preventive Management of Aggressive Behavior) training.
• Requires proficient ability to speak, read and write English. Ability to speak, read and write Spanish preferred.
• Requires excellent public speaking skills and the ability to successfully communicate in a professional manner with a multi-ethnic population base in the community; ability to effectively communicate in writing.
• One or more years’ experience working with youth and families.
• Maintain compliance with all Buckner policies, procedures, and requirements. Maintain knowledge of and compliance with all state and federal laws and regulatory requirements.
• Manage program resources to ensure they are used efficiently and appropriately aligned with approved business objectives.
• Responsible for supporting and representing Buckner at special events, activities, and other assigned functions.
• The position can function in a hybrid work arrangement but attendance in person at the office is required when requested.
• Attend and participate in meetings and training as required.
• Work successfully as a part of a team and responsible for developing and maintaining strong working relationships with co-workers.
• Perform special assignments, projects, and other duties as required.

The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. 

The same way we treat our employees is how we treat all applicants – with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.