Entry Level IT Administrator

Jobright.ai is an AI-powered career platform that helps you discover verified jobs directly from employer sites across the U.S. and tailor your applications with ease. Please note: Jobright is not a staffing agency and does not hire for these roles directly.

Job Summary:

Digital Media Systems is looking for an Entry-Level IT Administrator to support their IT department. This role involves managing IT support tickets, maintaining hardware/software inventory, and assisting with web operations while collaborating with senior IT personnel and other departments to ensure smooth operations.

Responsibilities:

• IT support ticket management (Help Desk)

• Serve as the initial point of contact for all IT-related incidents and service requests submitted via the ticketing system, email, phone, or in person.

• Log, classify, and prioritize support tickets according to company procedures and established service level agreements (SLAs).

• Diagnose, troubleshoot, and resolve hardware, software, and network issues for end-users, escalating complex problems to senior IT staff as needed.

• Track ticket progress and provide timely updates and communication to requestors until resolution.

• Document solutions for recurring issues in the company knowledge base to support continuous improvement and faster future resolutions.

• Network administration, including security and data backups

• Inventory Management for IT equipment as well as our Rentals Business equipment

• Web Operations support, with light web development.

Qualifications:

Required:

• Associate degree or higher in Information Technology, Computer Science, or a related field (or equivalent experience).

• Basic understanding of computer hardware, operating systems (Windows, macOS, Linux), and standard software applications.

• Familiarity with help desk ticketing systems and IT asset management tools.

• Strong analytical and problem-solving skills, with a keen attention to detail.

• Effective communication skills, both written and verbal, with the ability to explain technical concepts in plain language.

• Highly organized and capable of managing multiple tasks simultaneously while meeting deadlines.

• Ability to work both independently and collaboratively within a team environment.

• Commitment to continuous learning and professional development.

Preferred:

• CompTIA A+, Network+, or similar entry-level IT certification.

• Experience in troubleshooting hardware and software issues.

• Familiarity with inventory or asset management practices.

• Basic knowledge of website administration, HTML, or CSS.

• Exposure to cybersecurity concepts and practices.

• Customer service or support experience, particularly in a technical setting.

Company:

Digital Media Systems provides audiovisual solutions for the motion picture industry. Founded in 1978, the company is headquartered in New York, New York, USA, with a team of 11-50 employees. The company is currently Early Stage.