Enrtry Level Customer Support Assistant

Position Overview

Communiboost We are excited to announce an opening for an Entry Level Customer Support Assistant to join our dynamic team. This position offers a unique opportunity for individuals looking to kickstart their career in customer service and support. As an Entry Level Customer Support Assistant, you will be the first point of contact for our valued customers, providing them with exceptional assistance and guidance.

Salary Range: $21.00 - $30.25 hourly

Location: Fayetteville, NC

Department Communiboost Employment Type Full Time Location Fayetteville, NC Workplace type Onsite Compensation $21.00 - $30.25 / hour

Key Responsibilities

• Assist customers via phone, email, or chat by answering their questions and providing reliable information.
• Document customer interactions and feedback accurately in the customer relationship management system.
• Identify and escalate technical issues to the appropriate departments for prompt resolution.
• Collaborate with team members to ensure seamless customer experiences and service delivery.
• Provide follow-up with customers to ensure their issues have been resolved to their satisfaction.
• Participate in training sessions to improve product knowledge and customer service skills.
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional coursework or certifications in customer service is a plus.
• Excellent verbal and written communication skills to interact effectively with customers.
• Strong problem-solving abilities and a proactive approach to addressing customer concerns.
• Basic computer skills, including proficiency in Microsoft Office Suite and customer support software.
• Ability to work in a fast-paced environment while maintaining a positive attitude.
• Strong attention to detail for accurate documentation and follow-up.
  
  

Benefits

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Professional development and training opportunities
• Collaborative and innovative work environment
  
  

If you are passionate about event planning and have a keen eye for detail, we’d love to hear from you. Please submit your resume and a cover letter explaining your interest in the role and relevant experience.

About Core Call Inc

Welcome to Core Call Inc, where we believe that meaningful connections are at the heart of every business. As a bespoke call center, our approach is centered on delivering personalized, high-quality interactions that reflect the values and vision of your brand. We understand that in today’s competitive landscape, your customer’s experience is key to building lasting relationships, fostering loyalty, and ensuring growth.

Apply Now