Enrollment Intake Officer, OSE - 25522

Position Summary: The Office of Student Enrollment (OSE) manages admissions, enrollment, and transfers for students in pre-kindergarten through grade 12 (excluding charters). OSE also oversees policies and processes for citywide gifted & talented programs. The Office of Student Enrollment plays a vital role in supporting the New York City Public (NYCPS)’s core priorities by designing and implementing admissions policies that provide all students with access to high-quality publics schools.

The Enrollment Intake Officer is an integral member of the Family Welcome Center (FWC) team, providing excellent customer service to families seeking assistance with enrollment and admissions-related matters, and handling complex situations in a manner that best assists families. As a member of the FWC team, the Enrollment Intake Officer supports the planning, outreach and implementation of events to support 3-K, Pre-Kindergarten, Kindergarten, Middle School, Gifted and Talented, Summer Rising, and High School admission processes, and facilitates enrollment in alignment with these processes. In this role, the Enrollment Intake Officer works closely with the Borough Enrollment Director to make procedure recommendations and system improvements to enhance and improve current processes to better support and assist families. Performs related work.

Reports to: Director of Enrollment

Direct Reports: N/A

Key Relationships: Works with families, cross functional OSE teams, school-based staff, school communities, community-based organizations and agencies.

Responsibilities

• Meets with families who visit the enrollment office and serves as a resource for families and students regarding admissions, enrollment and transfer matters, providing high-quality information and timely responses to inquiries and excellent customer service and support.
• Facilitates timely enrollment of students into and from schools, including transfers; gathers information and assists families with the completion of appropriate applications, forms and supporting documents.
• Collaborates with the Director of Enrollment in implementing outreach efforts designed to inform families about admissions, enrollment, related events and projects; prepares and delivers presentations and information sessions to staff, community-based organizations, community groups, and youth services organizations.
• Serves as a community outreach liaison to principals, school-based personnel, community-based organizations and local community leaders regarding student enrollment issues and concerns.
• Assists and participates in student enrollment events, workshops, and information sessions.
• Works with the communications team to design, develop, and distribute materials and information needed for community outreach efforts.
• Monitors enrollment trends; develops ideas for future events and makes procedure recommendations to the Director of Enrollment.
• Records interactions with families at the point of service in designated database.
• Inputs data in ATS and MySchools to support application processes.
• Helps manage Office of Student Enrollment time-sensitive projects such as Summer Rising application support.
• Works closely with the director and other supervisors to make recommendations for process improvements to better serve the needs of students and families.
• Supports with triage and intake as needed.
• Works in accordance with and is familiar with Chancellor’s Regulations A-101 while using the highest ethical standards.
  
  

Qualification Requirements

Minimum

• A baccalaureate degree from an accredited college and two (2) years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six (6) years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one (1) year of experience as described in “1” above.
  
  

Plus

In addition to meeting the minimum requirements, individuals must have two additional years of the experience described in "1" above.

Preferred

• Experience working in the NYCPS and/or educational setting.
• Knowledge of the NYCPS’s rules and regulations related to student enrollment.
• Knowledge of the NYCPS and Chancellor’s Regulations.
• Familiarity with the Department’s student information systems, e.g., ATS, OORS and MySchools.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, SharePoint, and PowerPoint.
• Exemplary ability to work and provide service in a fast-paced, time-sensitive work environment.
• Commitment to excellent customer service.
• Excellent spoken and written communication skills.
• Strong interpersonal and organizational skills.
• Bilingual proficiency in English, and one of the following languages: Spanish, Arabic, Bengali, Chinese (Cantonese or Mandarin) French, Haitian Creole, Korean, Russian and Urdu.
• History of excellent attendance and punctuality.
  
  

Salary: $72,114

(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)

Please include a resume and cover letter with your application.

NOTE: The filling of all positions is subject to budget availability and/or grant funding.

• New York City Residency is NOT Required *
  
  

We encourage all applicants from the New York City tri-state area to apply

AN EQUAL OPPORTUNITY EMPLOYER

DOE Non- Discrimination Policy

The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual's actual or perceived sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy. For more information, please refer to the DOE Non-Discrimination Policy.

Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.