End User Computing Technician

Description

Position Summary:

The End User Computing Technician provides technical support to both remote and onsite employees, ensuring timely resolution of hardware and software issues. This role involves managing inbound support calls, deskside assistance, and serving as an escalation point for senior leadership. The technician is responsible for ticket creation, documentation, and resolution within the ticketing system, while maintaining professionalism and clear communication. Additional duties include contributing to the internal knowledge base, supporting project rollouts, and participating in an on-call rotation to ensure continuous support coverage.

Responsibilities

• Support remote and corporate local employees over the phone in an inbound call environment.
• Switch between manning the phones/taking inbound support and providing deskside hardware support for the corporate office and contact center.
• Serve as an Escalation Point for high level management such as Directors, VPs, SVPs, and above.
• Create tickets for support issues using a ticketing system.
• Monitor, triage, support, and resolve tickets within the ticketing system.
• Document tickets in a professional, timely and accurate manner, in accordance with outlined procedures.
• Be professional and courteous when communicating with end users and peers.
• Add, update, and delete content from the internal knowledge base in a timely and accurate manner.
• Provide support and work necessary hours to achieve goals during project rollouts.
• Serve as part of the on-call rotation.
  
  

This position is located in-office in Carrollton, Texas

Schedule: Monday - Friday 9:00am -6:00pm CST

Requirements

Qualifications & Requirements:

• Ability to support Windows and Mac hardware for computer and peripherals.
• Ability to support software in Windows and Mac environments.
• Customer service soft skills.
• Attention to detail, organization, and ability to follow guides.
• Proficiency with documentation and basic technical writing.
• Knowledge of IP addressing basics, Active Directory, Azure, SCCM, VPNs, Office 365, PXE imaging.
• Ability to prioritize own work, take initiative, and act independently.
  
  

Why Join IQVentures

• Excellent benefits
• Work on multiple innovative consumer and business brands.
• Diverse Culture and Inclusive Environment
  
  

Our Benefits Include*:

• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Paid on-the-job training & professional development programs
• Benefits available on the date of hire
• Multiple coverage levels for Medical, Dental, & Vision
• 401(k) with Company match with immediate vesting
• Health Savings Account
• Company-provided Life & AD&D Insurance
• Pet insurance
• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness and legal insurance.
  
  

IQ Ventures is an Equal Opportunity Employer. It’s our policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. We will provide accommodations to applicants needing accommodations to complete the application process.

At this time, IQ Ventures cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship. NO Relocation Assistance Offered - Local Candidates Preferred

IQ Ventures is an established, profitable technology and financial services company serving clients nationwide. Join the IQ Ventures team in our bright, modern Dublin, OH offices. IQ Ventures is well-regarded for its high integrity and collaborative leadership culture that rewards both individual thinking and team decision-making. Our leadership team is comprised of seasoned professionals who bring their vast experience and high standards of excellence to their work.

We are not accepting candidates from third-party recruiters at this time.

• Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.