Divisional Service Director - Kelso Corporate

Together We Build – Partnership, Innovation, Excellence, and Safety at Kelso Industries

We're not just offering a job, we're inviting you to be part of a team built on PARTNERSHIP, INNOVATION, EXCELLENCE, and SAFETY.

• PARTNERSHIP means we work together with trust, loyalty, and an owner mindset, always striving for win-win outcomes.
• INNOVATION drives us to think differently and create real value in everything we do.
• EXCELLENCE pushes us to set high expectations and deliver exceptional results.
• SAFETY is our foundation—both physical and psychological safety matter every single day.
  
  

If you're looking for a place where you can grow your career, be valued for who you are, and contribute to something meaningful, we'd love to have you on our team.

The Kelso Industries company is comprised of 26 (and growing) market-leading operating companies with over 2,600 employees that deliver unmatched HVAC, mechanical, refrigeration, plumbing, and electrical solutions. We are actively building the nation's preferred technical service partnership for commercial MEP+ ecosystems, empowering industrial, commercial, and institutional clients—including Fortune 500 companies and other industry leaders across the United States—with reliable, innovative service.

Kelso Industries is seeking a Divisional Service Director to lead the growth, strategy, and operational excellence of service and maintenance offerings across a designated region. This role is critical in driving financial performance, improving customer satisfaction, and strengthening service capabilities across Kelso's Operating Companies (OpCos).

Reporting to the VP of Service, the Divisional Service Director will collaborate closely with Divisional Vice Presidents (DVPs), OpCo Presidents, and Service Teams to establish and execute strategies that enhance profitability, streamline operations, and drive organic growth. This leader will also play a vital role in integrating service departments within newly acquired businesses, ensuring alignment with Kelso's standards and values.

Key Responsibilities

Strategic Leadership

• Partner with OpCo leaders to expand and enhance service/maintenance operations, driving revenue growth and customer satisfaction.
• Identify opportunities for profitability improvement within each OpCo and execute action plans to achieve financial targets.
• Foster collaboration across OpCos, ensuring best practices are shared and implemented effectively.
• Serve on the Divisional Operations Leadership Team, building strong relationships with DVPs, OpCo Presidents, and Service Teams to align strategies and initiatives.
• Work closely with the VP of Service to implement standardized service strategies, best practices, and operational procedures.
  
  

Financial & Performance Management

• Establish and oversee performance goals for each OpCo, ensuring financial and operational objectives are met or exceeded.
• Analyze financial statements, key performance indicators (KPIs), and operational data to identify gaps and implement corrective action plans.
• Work with DVPs and the VP of Service to address performance deficiencies proactively and optimize service operations.
  
  

Growth & Integration

• Drive organic growth by identifying new business opportunities, expanding service offerings, and strengthening customer relationships.
• Partner with OpCo leaders to attract, hire, and retain top talent, ensuring service departments have the right leadership in place.
• Lead the integration of service departments within new acquisitions, ensuring a seamless transition and alignment with Kelso Industries' standards.
  
  

Team Leadership & Development

• Support OpCo leaders in recruiting, onboarding, and developing top-tier service talent to build high-performing teams.
• Conduct talent reviews, succession planning, and employee development initiatives to ensure a strong leadership pipeline.
• Foster a collaborative and high-performance culture that aligns with Kelso's mission and values.
• Mentor and train local Service Leaders on operational best practices and industry standards.
• Work alongside Business Development Leaders to identify and secure key customer accounts.
  
  

Operational Excellence

• Partner with the Kelso Safety Team, DVPs, and OpCo leaders to define and enforce safety protocols and best practices.
• Standardize operational procedures and service best practices across OpCos to ensure consistency and alignment with corporate objectives.
• Collaborate with DVPs and the VP of Service to drive innovation and efficiency across service operations.
• Ensure compliance with industry regulations and company standards, maintaining a high level of operational integrity.
  
  

Required Qualifications

• 10+ years of experience in service operations, field service management, or maintenance leadership within an industrial, construction, mechanical, or engineering-related sector.
• Proven experience in multi-site or multi-division leadership, with a track record of improving operational efficiency, financial performance, and customer satisfaction.
• Strong financial acumen, including experience managing P&L, driving cost optimization, and scaling profitable service operations.
• Demonstrated experience in talent development, including hiring, mentoring, and succession planning.
• Strong strategic and execution skills, with the ability to set and achieve long-term growth targets.
• Excellent communication and leadership abilities, capable of influencing at all levels, from frontline service teams to executive leadership.
• Built out and implemented processes and procedures.
• Travel to companies within region assigned (50-60%)
  
  

Preferred Qualifications

• Experience leading service expansion efforts, including new business development, M&A integrations, or launching new service offerings.
• Background in PE-backed, high-growth, or multi-brand organizations.
• Familiarity with A/E/C (Architecture, Engineering, and Construction), MEP (Mechanical, Electrical, Plumbing), or related industries.
• Proficiency with ERP, CRM, or field service management technologies.
• Experience working within a highly decentralized business model and driving alignment across diverse teams.
  
  

Why Join Kelso Industries?

Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.

Here you will experience:

Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.

Company Culture: You'll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.

Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.

Competitive Compensation & Benefits: You'll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.

Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business