Dispatching Supervisor

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Job Summary

You will have the ability to provide daily supervision of Dispatch team to ensure adherence to company and regulatory policies. Monitors individual as well as team performance in providing effective support to field supervisors and employees.

Essential Functions

• Provides daily supervision to dispatchers ensuring offsite support to field employees, local supervision and external customers.
• Observe, coach, develop employees and improve individual and team performance by creating an environment that allows individuals and teams to contribute to their maximum potential.
• Conduct timely and effective performance discussions.
• Develop and communicate all process changes to dispatchers and ensure required manuals are kept current and accessible.
• Organize and maintain dispatch schedule for regular, overtime and holiday work.
• Monitor workload and communicate resource needs to Districts.
• Directly supervise employees and keep management apprised of any personnel issues.
• Promote positive customer and employee relations.
• Initiate regular contact with internal customers to understand needs, expectations and build positive relations.
• Comply with Company and industry standards and regulations.
• Monitor field employee productivity and keep local supervision informed of potential issues.
• Ensures that all required reports are completed within prescribed schedules.
• Ensures training requirements, compliance and needs are current and satisfied.
• Oversees cleanliness and safety of dispatch center.
• Performs other duties as assigned.
  
  
  

Education Description

• Requires a bachelor’s degree in business administration or related field from an accredited college or university.
• In lieu of a degree, will consider a combination of education and related experience in natural gas operations totaling four (4) years, where each year of applicable college = 1 year and each year of applicable work experience = 0.5 year. Experience in lieu of education is in addition to the Experience requirements.
  

Experience

• Requires a minimum of five (5) years of experience in natural gas operations or customer services.
  
  
  

We want you to know

Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

Diversity, Equity and Inclusion

CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

What We Bring To You

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution
  
  
  

Job Type: Full Time

Posting Start Date: 11/21/2024

Posting End Date: 12/08/2024

This contractor and subcontractor shall abide by the requirements of 41 CFR

• 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.