Dispatcher - Inglewood, CA

Job Title: Dispatcher

Reports To: Parking Enforcement & Traffic Control Division

Location: Inglewood, CA

Must work weekends (morning, afternoon, and evenings). Able to work Monday to Friday for special events.

Prior dispatching experience preferred. Must be able to type minimum 45 WPM. Able to mult-task.

Job Summary: The Dispatcher is responsible for coordinating and dispatching parking enforcement officers in response to service requests, complaints, and enforcement needs. This position requires excellent communication, multitasking, and organizational skills to maintain efficient operations and ensure compliance with parking regulations.

Key Responsibilities:

• Receive and prioritize calls for service regarding parking violations, abandoned vehicles, blocked driveways, and other parking-related issues.
• Dispatch parking enforcement officers to specific locations using radio, phone, or computer-aided dispatch (CAD) systems.
• Monitor officer locations and status to ensure safety and efficient response times.
• Maintain accurate logs and records of incoming calls, officer responses, and enforcement activities.
• Assist in coordinating with other departments such as police, towing services, and public works as needed.
• Respond to inquiries from the public in a courteous and professional manner.
• Use mapping and GIS tools to direct officers and verify location information.
• Compile and distribute daily activity reports and enforcement data.
• Perform clerical duties such as data entry, record management, and report generation.
• Adhere to all local, state, and organizational policies regarding privacy, enforcement procedures, and communications.
  
  

Qualifications: Education & Experience:

• High school diploma or equivalent required.
• Prior experience in dispatch, customer service, or administrative support preferred.
• Experience in law enforcement or parking enforcement environment a plus. MUST possess valid Driver's License.
  
  

Skills & Abilities:

• Strong verbal and written communication skills.
• Ability to remain calm and focused under pressure.
• Proficiency with dispatch software, Microsoft Office, and general computer use.
• Familiarity with local geography and street layouts.
• Strong attention to detail and organizational skills.
• Ability to handle confidential information with discretion.
  
  

Work Environment & Conditions:

• Office-based with frequent use of computers, radios, and telephones.
• May involve shift work, including evenings, weekends, and holidays.
• Fast-paced environment with frequent multitasking.
  
  

Preferred Qualifications:

• Bilingual capabilities (e.g., English/Spanish) highly desirable.
• Knowledge of municipal parking codes and enforcement procedures.
  
  

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.